DLR Nordic

Excellent in every way. I'll be going back and recommending to people I know.
Mar 14th, 2024

We bought a used Volvo XC90 from Ole and Ron at Nordic. The whole experience was comfortable and pressureless. The showroom is pleasant, clean, and makes for a very easy time checking out cars thoroughly. They have expert technical knowledge of their vehicles and only stock cars that meet high criteria. So far, we love our new to us XC90. When I am in the market for a new Volvo, DLR Nordic will be my first and probably only stop. Highly Recommended.
Jan 13th, 2024

I bought a 2022 Polestar 2 from DLR Nordic--it is my favorite car ever owned. And working with DLR Nordic was the smoothest, easiest car purchase Ive ever made. Many thanks, and Ill certainly refer anyone looking for vehicles!
Dec 14th, 2023

I've know Don for over 12 years he is one of the most knowledgeable people when it comes to cars do yourself a favor. If you're looking for a Volvo or a pulsar, give him a call he'll be glad to help you.
Nov 20th, 2023

First off, let me begin by stating that I rarely leave negative reviews. I understand the implications it has on a business. Nevertheless, Im writing this review after giving DLR Nordic many opportunities to ensure I was completely satisfied post-purchase; they failed to do so. I purchased a beautiful 2019 XC60 from Don. The overall sales experience was good; unfortunately, the next day I noticed that the front grille was cracked and missing the iconic diagonal chrome trim piece to the emblem. One would expect when buying an expensive car from a reputable dealer that they would either fix this aesthetic issue (before the sale) or at the very least, be transparent and point out such a defect at the time of the sale. The trim piece is part of the grille, so to repair such an eyesore, the entire grill needs to be replaced. I sent photos documenting my findings and sent many emails to the salesperson, all of which went unanswered, which is unacceptable. I stopped by the dealership and spoke with Ole, who offered to look for a trim piece and glue it on. After leaving, I sent them another email stating I wasn't satisfied with that solution and expect them to replace the grille, and I even offered to pay for part of it. Still no response. Eventually, after I responded to the automated and ironic thank you; we care about your satisfaction email, I finally received a response stating that the cars are used and have imperfections. Note that this repair would cost the dealer no more than $300 (wholesale price of a new grille). This is small price to pay to ensure customer satisfaction, especially on such a large purchase. Unfortunately, DLR Nordic clearly has a different philosophy; they didn't want to put any time, effort, or cost (no matter how small) into fixing this for me. To sum it up, DLR Nordic has a nice used Volvo inventory that clearly hasnt been thoroughly inspected. The guys are nice and enjoyable to work with before and up to the time of sale; however, the post-sale customer service, especially the communication, is very poor. I suggest that, if you they have the car you want, approach purchasing the vehicle with caution and a high attention to detail. I wish I had caught the aforementioned flaw on the sales floor, as I would have made fixing it a prerequisite to making the purchase. To be clear, I gave the gentlemen at DLR Nordic ample opportunity to fix the issue. This review is a direct result of their choosing not to. Had they resolved this issue, they would have earned a five-star review. After more unanswered communication attempts, and to avoid additional frustration in trying to work with them, I replaced the grille at my expense for much more than it would have cost them.
Nov 28th, 2023