Automotive Outfitters Tire Pros

I had my brakes done here 3 times this past year, but had to come back every time because after 2k miles they start to shake again. They can't seem to fix the core issue, but charge me an arm and leg every time I come back to see what the issue is. So here I am, $2000 later, I have no brakes, and will now start looking for another shop. Very disappointed because over the course of my vehicle I've spent $10,000+ at this shop, had lift kit installed, alignment, tires done, even referred few friends, but after this brakes situation I am no longer recommending.
Feb 8th, 2024

My husband had an appointment this week to get new tires on our Tacoma. While at the initial meeting, he forgot to ask a few questions regarding warranty and asked if I could call Automotive Outfitters today while he was at work. When I called this morning, the man who answered was less than thrilled to give me any information about the tire make and warranty. In fact, he was pretty rude. Because of that interaction, I decided to call Les Shwab to see if they had the same tires available and were willing to give me more information with better customer service. They did tenfold. Better prices and better communication all around. After sharing with my husband the uncomfortable call and lack of information that Automotive Outfitters gave me, we decided to take our business elsewhere. I then called Automotive Outfitters Tire Pros to cancel my appointment, explaining the reason we're going elsewhere. The (same) man who answered said 'ok' and hung up. Didn't ask me what our existing appointment was or apologize for the previous communication - just hung up. Treating customers this way in any sort of occupation is highly inexcusable. Me asking for information in our initial phone call and making the customer less than for doing so is completely uncalled for. But hanging up on someone, especially in a work setting, is petty and unprofessional. So thankful we decided to go somewhere else where they treat their customers with respect.
Mar 16th, 2024

Jodi is awesome. Got me in for a free inspection and quote really quick. Gave me a couple options for the parts, and got the repair completed in what I would consider a quick turnaround. Incredibly fair price, knowledgeable and courteous staff. I could tell Jodi really cared about the business and his customers. 5/5. I'm about to take my truck in for some more work, talk soon Jodi!
Dec 27th, 2023

I love this place. Trying to put nicer bigger wheels on my F150. They quickly assessed my needs and put it together safely and for a reasonable price. They are Dog friendly. My dogs get treats. The customer service is outstanding.
Dec 22nd, 2023

I have tried other shop for alignment, but it didnt fix the problem. I decided to give these guy a try. First attempt, the steering is still crooked to the left. However, when I bring the car back, they fix it perfectly. Now my car is straight like an arrow. Quick, effective. Definitely bring back my car whenever it needs alignment again.
Dec 11th, 2023