KAY Jewelers

Mar 6th, 2024

I have had nothing but a wonderful experience with Kay Jewelers. They helped me design and put together a replacement wedding ring. They helped me fit my budget and were very clear about their pricing. Everyone that I worked with on this, Kate and Coriel, were so nice! Thank you!
Feb 14th, 2024

Suma is so warm and lovely! I was nervous to pick out the right band for my wedding and she helped me find the perfect addition to my engagement ring! She truly cared for my fiance and I, and wanted to help us find the best fit for our wedding sets! I will absolutely come back to Kay Jewelers because of this interaction!
Feb 12th, 2024

They completely dropped the ball. I'll give them 2 stars because they actually did a great job at resizing my ring and polishing it. But they told me when I dropped it off that it would take about 3 weeks to get finished. Then they'd email me once it was ready to pick up. I asked them, "can you call me also? I don't check emails too often and I could miss it." They said yes and circled my number on the order ticket and wrote "call when finished". Well, two while months goes by and I got no email, no phone call, nothing. I finally called and sure enough, it had been done and sitting their waiting for over a month. But they never notified me about that. You'd think that if somebody didn't come up pick up their expensive jewelry they'd reach out and contact those people. But nope. They just let it sit there. Really bad customer service on an otherwise great job. Too bad, because their work is impeccable. But they need to work more on fixing their protocall for service work when it comes back and training their staff.
Feb 10th, 2024

Great customer service
Jan 9th, 2024