24 Hour Fitness

Do not join this gym or give them your credit card information! I've been trying to cancel my son's membership for over a year and they keep charging me and he no longer even lives in the state.We have talked to them multiple times about this (even just last week) and just got charged AGAIN. And then after sitting on the phone forever to talk to someone they finally agreed to cancel the membership, which we've asked them to do sosososo many times, but now won't guarantee a refund of the annual membership fee they just charged us which is over $300? Apparently it has to go up through corporate....24 hour nightmare.
Apr 8th, 2024

Apr 4th, 2024

The pool area and locker rooms are filthy, mildewed, moldy, appear to not have been cleaned in months. I'm honestly surprised this place has not been shut down. I did make this complaint to the staff and they were kind and receptive. However, I absolutely will not come back and cannot recommend this gym to others.
Apr 2nd, 2024

Poor experience all around. - if a station breaks it stays broken - many stations with worn/torn leather - both punching bag stations out of order for months - absolutely packed at 5-7pm The only reason I keep coming is for the fact that this gym actually stays open 24 hours.
Apr 2nd, 2024

The staff were kind so I gave it 2 stars. This facility is a safety hazard & likely needs to be closed. Theres no way it will pass any kind of inspection. What I saw in the locker room and pool was gross and also just plain weird. I saw no less than 10 people walk into the pool are with their outdoors shoes on. All of them walked into the saunas in FULL gym attire, including shoes, no shower before. This is just how they conduct the sauna here- anyone can walk in barefoot or with outdoors shoes. What?! One man went from the sauna in his gym clothes directly to the hot tub, no shower. Another guy went back and forth *several times* fully clothed from the dry sauna to the work out area DRENCHED from head to toe in sweat using the equipment then going back to the sauna fully clothed for a bit. He was just working out like that as if it was a totally normal gym routine. I saw a man standing in the dry sauna fully dressed, even wearing jeans, and wearing a large backpack. What!?!!? You are not supposed to wear sneakers in a sauna, others are going in barefoot. Why are these people doing this?? The floor in the pool area had mold and mildew. Dust and grime occupied corners and ledges. Every glass surface was opaque from filth. Large thick patches of rust covered most metal surfaces. The locker room was an actual 80s horror film- slime, blobs, gunk, muck, hair balls, dust balls, everything was alive, in a not good way. That kind of muck and dust balls only accumulate over weeks and months of neglect. I cant believe this is an actual real place that exists.
Apr 2nd, 2024