Sally Beauty

Jan 5th, 2024

Dec 20th, 2023

Was helping my oldests with colouring their hair and not sure what to get, the person on staff was fantastic! They are just washing out the dye atm, am sure it will be fab! It was so great how we were helped and made to feel like we were in good hands.
Sep 28th, 2023

I placed an online order and picked up. The sales associate looked in the bag briefly said its all here and I trusted her. I took my items home and when I went to go use them the next day (I had planned ahead knowing I was going to be trapped due to a snow storm) my hair color was missing. I attempted to go back in but they were closed because of weather. Finally, found a location which they said I had to contact corporate. Filled out the contact form, no answer. Called the original store, they said come in. Went in, they said contact corporate, did that AGAIN no luck. Tried to file a complaint with PayPal but they didnt care. HORRIBLE customer service. If theres anything I hate more than most is when big corporations steal my hard earn money, specially after being a loyal company for 20 odd years. All I wanted was my hair color and I couldnt even get a replacement for it.
Mar 25th, 2024

Shy and Reilly were so kind and helpful! Even though the store was closing in one hour, they were still very energetic and willing to give advice and service. Shy answered many questions I had about dying hair and developers. I was just browsing the store and found some cute nail files shaped like dogs and people. I commented to Reilly who had great rapport and engaged with energy and kindness. There are so many customer service representatives who will ignore you or act like they're irritated and annoyed when you make small talk, need help, or ask questions. Shy and Reilly are perfect examples of EXCELLENCE in customer service with their smiles, engagement, and helping attitudes. Thank you both for making my shopping experience pleasant and enjoyable!!!
Dec 15th, 2023