KeyBank

This bank is the slowest I have ever been to I was in the drive thru I was the only one there the man greeted me asked me what I needed and took my card and I didn't see him again for 12 minutes just for him to get back on the screen to tell me it was going to be a little bit longer so I asked what the hold up was and he said he is training and needed approval from the manager why the manager wouldn't be next to the person he's training for over 15 minutes idk but I told him I couldn't wait any longer and to just give me my card back as I had to go to work I went early just for this purpose to stop at the bank just to waste my time I'm very annoyed to say the least
Oct 15th, 2023

KEYBANK WILL LET PEOPLE STEAL YOUR MONEY I was accurately alerted of a fraudulent transaction on my debit card a while ago and immediately cancelled the card. Despite Keybanks own system flagging the charge, they ruled against my dispute and allowed the fraudster to steal my money. The evidence they used included inaccurate information. I filed a police report and a complaint with the CFPB. I still never got my money back. I was also told that my personal checking account was closed and in the clear by somebody at this branch after I called to make sure the balance was zero. Yet Im still receiving collections notices from their corporate email.
Jun 16th, 2023

Mr. Chu was a total boss - he helped me deal with a very frustrating payment issue in a matter of 15 minutes, and was extremely kind and understanding the whole time. I had already spent 30 minutes on the web application trying to resolve the issue (couldn't be done from the web app), so I spent another hour on the phone with customer support, who ultimately disconnected with me before the problem could be resolved (and I couldn't get re-connected with them). Frustrated with the run-around, I showed up in-person to this location and bam - Mr. Chu understood the problem within 30 seconds and quickly resolved it. I cannot say enough for how great of an experience this was - thanks again for the great help today. That guy probably deserves a promotion.
Oct 24th, 2022

Currently getting an interrogation for my deposit of my tips I've never had this problem before for the past six months it's absolutely ridiculous Person doing it blonde woman mid 40s early 50s
Apr 12th, 2022

Much thanks for Sonia who stepped up for clearing my red flag on the account caused by the Beaverton branch. she helped me through this until it gets clear. She was supper helpful and nice. I wish I had opened my first account with this branch. The support and customer service are excellent. This branch is highly recommended.
Apr 12th, 2022