Assumption Village

Sep 26th, 2022

They really do not do a good job with follow up. I've requested things to be done for a resident and they say things like we will have someone do it. Doesn't get done. They sign the residents up for a horrible pharmacy partner. I just feel like i have to call and call again every month to repeat my request.
Feb 17th, 2021

I recently moved my mother into this community and was SO impressed by Katrina, assistant administrator. She was energetic, knowledgeable, and accommodating to the both my mother and I during the entire process. Being an assisted living administrator myself, I could tell immediately that mom was in good hands. Katrina's pleasant demeanor and quick communication helped calm my mother's nerves during the entire move-in process. She made sure everything was set up ahead of time for my mom (care plan, MAR, residency contract, etc.) and truly listened to her preferences in relation to medication times, activities, etc. Additionally, the staff were extremely friendly and helpful, introducing themselves and reinforcing to mom that they were there to help her and to push her call pendant if she needed anything. Thank you so much Katrina and team!
Apr 7th, 2023

Where do I start. This facility needs a complete overhaul. The lack of communication is ridiculous. When you do finally speak with an employee they basically say it's the resident (family member) causing any or all issues that may arise. There is ZERO accountability on the facilities end. The finger is pointed at the resident for many different reasons, some may be concerning but then again, those go without being addressed as well. Favoritism runs high. Be careful your mother or father may be the nurse or the activities directors favorite today but tomorrow the communication may suddenly be cut off , leaving your loved one to wonder what they did wrong. Emails, phone calls, text messages go days sometimes weeks unanswered. In my case not at all from the resident services director when we were in the process of moving my mother. December 17th I left a message. To this day I have not received a return phone call. How is that acceptable. Don't bother calling the CEO. His assistant is his assistant. My phone call was not taken seriously and the return message was as if nothing had been talked about. So disappointing. They will defend whatever they see fit when it comes to staff. To me, anything that concerns me about my mother, I should be able to get a prompt answer and in my opinion the place that is in charge of her daily care, should show a little more compassion and empathy and urgency to have addressed those concerns.. You will not get that here. All of this comes from the top and is a domino effect as to how things are run. They follow their lead and it's obvious that the concern is just not there. Like I mentioned, Unless your loved one is favored and or well liked. Otherwise the care is subpar. If your loved one is difficult like mine, expect the blame for any issues to be shifted in that direction. Assumption does not and will not take responsibility for any mistakes or mishaps that may occur on their end. This is everywhere at Assumption. Somehow my 86 years old mother was able to hide and hoard medications. 2 bottles full of pills. I believe that shows serious lack of care and is potentially very dangerous. The corporate office ignored this subject as if I had made it up. NO follow up, no follow through on this subject at all. Ignored completely. Reception is rude, The website still has the mothers day greeting from 2020, why??? There are no activities going on. Communication is lacking greatly and we moved my mom out in December and were left with a very bad taste in our mouths. I could go on and on but I think you get the gist. I would not recommend Assumption village to anyone looking for a new home and needing to be cared for by someone else. Please take the time to do your research before signing a contract here. Moving a loved one into a facility is a very big decision that should not betaken lightly and needs to be researched, If you are looking for somewhere they will be treated well and you as a family member will feel in the loop as to what is going on, this is not the place for your mother or father. I hope this helps in your decision making!!
Mar 29th, 2021

As a former medical professional and from a family of medical professionals we unanimously agree this facility and faculty are absolutely grossly negligent, unprofessional, and undignified. They do not follow Dr. orders, care plans, and dietary restrictions and are careless with medications. There is a complete lack of regard and compassion for residents. Theft here is insane. Staff is inept of crucial care including responding to call lights and emergency alerts, unable to change O2 equipment, and supervision leading to preventable falls. Obscene quantities of bleach are used in cleaning and nursing staff with perfumes despite respiratory distressed residents. Inmates and rescue animals recieve better care than you'll find here. I highly recommend any place except here.
Apr 11th, 2019