Gerber Collision & Glass

Not only was our original finish date of our vehicle kept pushing back, they called us 5 days later and 30 minutes prior to closing for the weekend to pick it up. We were in constant contact, (I have records to prove) they (K. and C.) told me that they couldnt hold the car. I couldnt make it before they closed because not only is it rush hour, I was still working on top of that when they finally finished. C. and K. proceeded to tell me how they have Easter dinner with their family and couldnt hold the car and continued to be condescending about how they are not a storage company and I had to pick up my car ASAP because they give customers an hour to pick up when finished. Our car was sent there by our insurance to get fixed, not impounded for repairs. Lastly, they wanted payment over the phone. This is by far the worse customer service.
Mar 30th, 2024

I had the rudest experience with a feckless estimator at Gerber. I also had to wait an hour past my appointment time just have the worst, most incompetent staff say they couldn't do the work but then later said they could. Do not go here.
Mar 25th, 2024

Darcey with Gerber Collision and Glass and the office was friendly, courteous and understanding. They didn't take a month to get an appt like some other shops. Darcey came out took pictures and took the time to actually look and explain their process. Other estimators just looked and said my vehicle was totaled. She wrote up a report in 15 minutes while I waited. Very professional.
Jan 3rd, 2024

The staff are friendly and great about their communication on time frames and scope of work.
Dec 22nd, 2023

Very professional and made me feel like I mattered and would really take care of my needs
Nov 23rd, 2023