Northwest Community Credit Union

Laura Hardin _{on Google}

Apr 10th, 2024

If you are thinking about this financial institution for ANYTHING - RUN as fast as you can and consider yourself lucky... forewarned is forewarned

Kevin Baugh _{on Google}

Jan 10th, 2024

Been with nwcu for 30yrs been the best to work with as for the low star people quit your whining

Ashley Cesario _{on Google}

Mar 24th, 2024

They were a lot better before the Twin Star merger. Which they never stop blabbing about as though anyone wants to wait the extra seconds it takes to remind us over and over. Wait/response times are ridiculous. Computer glitches are frequent. Other family members and personal clients have accounts and we have all had problems. Returned checks that shouldn't be returned. Perfectly good deposits that weren't honored or returned weeks later for no good reason or assistance to rectify. Issues with loans and applications. Customer service issues (aka rude reps) and a lot of difficulty for members who have impairments without any consideration or modifications to accommodate other than power of attorney suggestions which are wildly inappropriate. They became inconsistent and have poor performance and judging by the responses to all the bad reviews they aren't taking responsibility for not being a good credit union anymore.If switching weren't such a pain I would have already but I'm waiting until I start my new job and set up the direct deposit. I generally only write reviews if they are positive because every business can have a bad day. This is my first ever bad review because they are consistently disappointing. I feel like warning people. That is still a positive interaction.

Kim McKenney _{on Google}

Jan 21st, 2024

I have been with them for over 25 years. I have had several problems in the last few years but I didn't want to deal with the hassle of starting a new account elsewhere. Then today I got a call that the the check I deposited via mobile banking was being taken out of my account because it wasn't clear. ( I looked at it and I can't figure out what isn't clear)
So I sign in to look at my account and everything from the last 2 1/2 weeks is gone. Every transaction. So I call to see why. I give my name, account number, phone number and address. They ask for a recent transaction which I can't see, so they want to send me a focusing to attach my ID to, sign and send back! So I sat I had a payroll deposit on Wednesday and I told them my employers name and the amount and they wouldn't accept anything except focusing. I just want my account updated and honestly my check deposited. The copy is clear. I am definitely going to find a new financial institution. So sad after all these years.