Chase Bank

Phuoc Loc _{on Google}

Mar 22nd, 2024

Upon arriving at the branch, I checked in with the store front person, who confirmed my presence for the appointment at noon. However, at 12:30 PM, after noticing a significant delay, I approached the store front person again, who informed the relationship banker that I was at the bank. Despite this, when I later spoke with the relationship banker, they indicated that they were unaware of my presence.
I understand that the store front person was new and covering for someone on vacation, which may have contributed to the miscommunication. However, I expect that internal processes are in place to ensure seamless customer service, regardless of staffing changes. This recent experience fell far below the standard I have come to expect.

JakefromStateCiTy _{on Google}

Jan 7th, 2024

Chase sucks. They can never provide the services you need when you need them. It's always something

Dima Korol _{on Google}

Dec 4th, 2023

I made an appointment in Chase. to open an account, and when I came with a woman as she needs to be entered in the account, and took with me small children, the youngest of whom is 2 months old, we waited 35 minutes. and we were told to wait another 50 minutes or make another appointment. and they see that we are with small children ... treating people like cattle