Kendall Chevrolet GMC Buick of Eugene Service and Parts
-
846 Goodpasture Island Rd
Eugene, OR 97401 - 541-342-1121
Hours
Chamber Rating
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darin williams
Came in to get something fixed that should be covered under my certified preowned warranty and they said GM wouldnt cover it. So I called the dealer I bought it from to get some resolution and they havent communicated with each other to try and solve the problem. Im disappointed with both dealerships Wilsonville and Kendall.
Mar 7th, 2024 -
Michael Greer
Horrific service department. I originally bought my Chevrolet ZR2 from a dealership prior to moving here and had an amazing service department to work on warrantees and Chevrolet certified services. I have worked with this Kendal for almost 3 years, due to needing a Chevrolet certified dealer to do warranties and whatnot. To echo what others have wrote the service advisors are downright condescending and rude. I've worked with 4 of them now. The only good one whom was respectful and provided timely service was Tracy. Most recently, I went in for a diagnostic appointment for a check engine light and the advisor tried to "mansplain" all of the possible things that this could be. It took me almost an hour to schedule an appointment for the middle of January, despite multiple attempts to stop the conversation by requesting for him just to schedule me. As for the service itself. Its mediocre. For the most part, the job has been done, the shuttles were nice, and mechanic staff easy to talk to but I have experienced at least 2 instances of them not doing what was documented on the invoice. When I brought it to their attention they corrected it, by making me bring it back for a separate appointment both times. Obviously, I'm glad that they addressed the issue but having to take additional time off for them to correct it wasn't my favorite. Needless to say, I will be hard pressed to buy another Chevy while living in Eugene. The other option is the Guaranty Chevrolet in Junction City.
Dec 24th, 2023 -
keneth muthaura
Awful. I went in for a transmission check and the guys in the reception made me sit for a whole 30 minute's on the waiting area while they were on phone supposedly serving the other customers. This is despite the fact that I was the only customer in the reception area at this time. The only reasonable explanation, I could think of is, this was due to my skin color. They cares less about it. It's sad.
Nov 26th, 2023 -
Jackson Weird
Jun 20th, 2023 -
Kiki Fish
Ladies, find a man in your life to go in for you if you have to go here. The service guys are terribly condescending when you try to tell them the issue. They will charge you, not fix it, then you're going to have to go back again and get treated terribly all over again. The cafe is never up and running. Grill is down every time. If you ask how long they will need your vehicle, just assume all day. Find a ride. Supposedly there is a shuttle to the mall. Good luck finding assistance to get it. This is the way. Services: Transmission repair, A/C installation & repair, Brake service & repair
May 21st, 2023
About
Kendall Chevrolet GMC Buick of Eugene Service and Parts
Kendall Chevrolet GMC Buick of Eugene Service and Parts is located at 846 Goodpasture Island Rd in Eugene, Oregon 97401. Kendall Chevrolet GMC Buick of Eugene Service and Parts can be contacted via phone at 541-342-1121 for pricing, hours and directions.
Contact Info
- 541-342-1121
Questions & Answers
Q What is the phone number for Kendall Chevrolet GMC Buick of Eugene Service and Parts?
A The phone number for Kendall Chevrolet GMC Buick of Eugene Service and Parts is: 541-342-1121.
Q Where is Kendall Chevrolet GMC Buick of Eugene Service and Parts located?
A Kendall Chevrolet GMC Buick of Eugene Service and Parts is located at 846 Goodpasture Island Rd, Eugene, OR 97401
Q What is the internet address for Kendall Chevrolet GMC Buick of Eugene Service and Parts?
A The website (URL) for Kendall Chevrolet GMC Buick of Eugene Service and Parts is: https://www.kendallchevroletbuickgmc.com/service/?utm_source=google&utm_medium=servicelisting&utm_campaign=googlebusiness
Q What days are Kendall Chevrolet GMC Buick of Eugene Service and Parts open?
A Kendall Chevrolet GMC Buick of Eugene Service and Parts is open:
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: Closed
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Q How is Kendall Chevrolet GMC Buick of Eugene Service and Parts rated?
A Kendall Chevrolet GMC Buick of Eugene Service and Parts has a 2.7 Star Rating from 16 reviewers.
Hours
Related Categories
Ratings and Reviews
Kendall Chevrolet GMC Buick of Eugene Service and Parts
Overall Rating
Overall Rating
( 16 Reviews )darin williams on Google
Came in to get something fixed that should be covered under my certified preowned warranty and they said GM wouldnt cover it. So I called the dealer I bought it from to get some resolution and they havent communicated with each other to try and solve the problem. Im disappointed with both dealerships Wilsonville and Kendall.
Michael Greer on Google
Horrific service department. I originally bought my Chevrolet ZR2 from a dealership prior to moving here and had an amazing service department to work on warrantees and Chevrolet certified services.
I have worked with this Kendal for almost 3 years, due to needing a Chevrolet certified dealer to do warranties and whatnot. To echo what others have wrote the service advisors are downright condescending and rude. I've worked with 4 of them now. The only good one whom was respectful and provided timely service was Tracy. Most recently, I went in for a diagnostic appointment for a check engine light and the advisor tried to "mansplain" all of the possible things that this could be. It took me almost an hour to schedule an appointment for the middle of January, despite multiple attempts to stop the conversation by requesting for him just to schedule me.
As for the service itself. Its mediocre. For the most part, the job has been done, the shuttles were nice, and mechanic staff easy to talk to but I have experienced at least 2 instances of them not doing what was documented on the invoice. When I brought it to their attention they corrected it, by making me bring it back for a separate appointment both times. Obviously, I'm glad that they addressed the issue but having to take additional time off for them to correct it wasn't my favorite.
Needless to say, I will be hard pressed to buy another Chevy while living in Eugene. The other option is the Guaranty Chevrolet in Junction City.
keneth muthaura on Google
Awful. I went in for a transmission check and the guys in the reception made me sit for a whole 30 minute's on the waiting area while they were on phone supposedly serving the other customers. This is despite the fact that I was the only customer in the reception area at this time. The only reasonable explanation, I could think of is, this was due to my skin color. They cares less about it. It's sad.
Jackson Weird on Google
Kiki Fish on Google
Ladies, find a man in your life to go in for you if you have to go here. The service guys are terribly condescending when you try to tell them the issue. They will charge you, not fix it, then you're going to have to go back again and get treated terribly all over again. The cafe is never up and running. Grill is down every time. If you ask how long they will need your vehicle, just assume all day. Find a ride. Supposedly there is a shuttle to the mall. Good luck finding assistance to get it. This is the way. Services: Transmission repair, A/C installation & repair, Brake service & repair
Overall Rating
Overall Rating
( 16 Reviews )Write a Review
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