Emerald Broadband

Hours

Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM

Chamber Rating

Verified Member
4.2 - (96 reviews)
73
3
3
3
14
Read Our 96 Reviews

Chamber Rating

Verified Member
4.2 - (96 reviews)
73
3
3
3
14
  • Cher S Bear

    We decided to switch from Comcast after way too many years of over paying for internet connection that was so slow. We chose Emerald Broadband and I am more than satisfied with their service. Tristan White the manager came out and personally helped me setup my smart home after the installers left. The savings we have made for something better, it's a no brainer to choose Emerald Broadband. Thank you Tristan for going out of your way to make it all work.
    Apr 11th, 2024

  • David Nelson

    Ive been on Emerald Broadbands fiber network for a bit more than a year now and Ive been extremely happy. Speeds are symmetrical, meaning you can upload as fast as you download. Great for people who share a lot of photos and videos, or for having multiple Zoom calls going at once. There are no data caps, so you never have to worry about overage fees. Their prices are very fair for what you get. The price you sign up for is the price on your bill. There arent any extra fees tacked on. And you can get an extra 10% off if you pre-pay for a year of service up front. Its so great to finally have a good alternative to cable. Highly recommended for anyone in their service area!
    Apr 4th, 2024

  • John Doe

    Huge upgrade from providers like Xfinity. Faster internet speeds, great and supportive customer service, all both at a cheaper price.
    Apr 1st, 2024

  • Heidi Wood

    Yes, you CAN ditch xFinity with confidence! Emerald Broadband came to my street and I signed up that week. Scheduling was easy, with a live person! Install crew was great, and attentive to the placement I requested. Hooking up my router to their interface couldn't have been easier. The best parts... reliable faster speed for a LOT less money and I LOVE supporting a truly local company with actual customer service, rather than the blood sucking corporate parasite (with automated phone tree mazes and never a real person) that xFinity has become.
    Mar 30th, 2024

  • Ron Burley

    Had Emerald Broadband fiberoptic service for a couple of weeks now, and it is FANTASTIC! None of the buffering delays we endured with C******. The installation crew was excellent. They answered all my curious questions and cleaned-up well before they left. The service has been rock-solid and it sure is SNAPPY! Even before installation the customer service was great. (I exchanged at least twenty emails with Erik prior to installation. He was always very helpful and patient. I Highly recommend Emerald Broadband. Local, Professional, and an EXCELLENT product.
    Mar 23rd, 2024

Read Our 96 Reviews

About
Emerald Broadband

 

Mission Statement:

Emerald Broadband is bridging the digital divide by providing world class internet service to underserved communities and to provide that service at the most affordable cost to its customers

 

Emerald Broadband was founded in the spring of 2016 with two goals in mind. To bridge the digital divide in Lane County by providing world class internet service to underserved communities and to provide that service at the lowest possible cost to its customers.

Registered as a public benefit corporation, Emerald Broadband exists to service the needs of its customers without placing a priority on profit and affluence. When making decisions as a company, we routinely ask ourselves two questions, “Are we providing the best service possible?” and, “Is this the right thing to do?”. If we can’t answer those questions with a loud and resounding “Yes!”, then we owe it to our customers to rethink how we provide our service to them.

As technology becomes an ever increasing presence in our everyday lives, we strive to meet a special share of the challenges that many of our customers face every single day. By providing to them an enterprise level service we can help support the socioeconomic growth that comes with possessing a strong presence on the internet.

 

Contact Info

  •   541-363-0260

Products

  • Routers
  • Modems
  • ATAs

Services

  • Internet Services

Languages

  • English

Specialities

  • Internet Service and Installations

Questions & Answers

Q What is the phone number for Emerald Broadband?

A The phone number for Emerald Broadband is: 541-363-0260.


Q Where is Emerald Broadband located?

A Emerald Broadband is located at 859 Willamette St #250, Eugene, OR 97401


Q What is the internet address for Emerald Broadband?

A The website (URL) for Emerald Broadband is: https://www.emeraldbroadband.com/


Q What days are Emerald Broadband open?

A Emerald Broadband is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM


Q How is Emerald Broadband rated?

A Emerald Broadband has a 4.2 Star Rating from 96 reviewers.

Hours

Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM

Ratings and Reviews
Emerald Broadband

Overall Rating

Overall Rating
( 96 Reviews )
73
3
3
3
14
Write a Review

Cher S Bear on Google

image We decided to switch from Comcast after way too many years of over paying for internet connection that was so slow. We chose Emerald Broadband and I am more than satisfied with their service. Tristan White the manager came out and personally helped me setup my smart home after the installers left.
The savings we have made for something better, it's a no brainer to choose Emerald Broadband. Thank you Tristan for going out of your way to make it all work.


David Nelson on Google

image Ive been on Emerald Broadbands fiber network for a bit more than a year now and Ive been extremely happy.
Speeds are symmetrical, meaning you can upload as fast as you download. Great for people who share a lot of photos and videos, or for having multiple Zoom calls going at once. There are no data caps, so you never have to worry about overage fees.
Their prices are very fair for what you get. The price you sign up for is the price on your bill. There arent any extra fees tacked on. And you can get an extra 10% off if you pre-pay for a year of service up front.
Its so great to finally have a good alternative to cable. Highly recommended for anyone in their service area!


John Doe on Google

image Huge upgrade from providers like Xfinity. Faster internet speeds, great and supportive customer service, all both at a cheaper price.

Business Response on Google Apr 3rd, 2024
Thanks for the great review, John! We'd love to send you a letter of thanks if you could email us your customer name to [email protected] and let us know you left a review here!

Heidi Wood on Google

image Yes, you CAN ditch xFinity with confidence! Emerald Broadband came to my street and I signed up that week. Scheduling was easy, with a live person! Install crew was great, and attentive to the placement I requested. Hooking up my router to their interface couldn't have been easier. The best parts... reliable faster speed for a LOT less money and I LOVE supporting a truly local company with actual customer service, rather than the blood sucking corporate parasite (with automated phone tree mazes and never a real person) that xFinity has become.


Ron Burley on Google

image Had Emerald Broadband fiberoptic service for a couple of weeks now, and it is FANTASTIC! None of the buffering delays we endured with C******. The installation crew was excellent. They answered all my curious questions and cleaned-up well before they left. The service has been rock-solid and it sure is SNAPPY! Even before installation the customer service was great. (I exchanged at least twenty emails with Erik prior to installation. He was always very helpful and patient. I Highly recommend Emerald Broadband. Local, Professional, and an EXCELLENT product.


Load More Reviews

Overall Rating

Overall Rating
( 96 Reviews )
73
3
3
3
14

Write a Review

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