OnPoint Community Credit Union

Always pleasant to work with, outstanding customer service!
Mar 8th, 2023

Great products and awesome mobile app but absolutely the worst customer service I've ever had to deal with in any facet in life. Every time I've had to call it takes 3-4 calls over months of time to update information in their system or have any type of requests completed, plus, long wait times for someone to answer or return your call. Switching to another company as soon as possible.
Feb 25th, 2023

I wanted to love this credit union as its staff are always so friendly. Unfortunately 3+ mistakes with my money made me ultimately go elsewhere. Make sure you are checking your accounts regularly. There were a couple of times where my money did not show in my account after depositing it. I always got the answer "we have never seen this before" but it happened multiple times to me. The last straw was when we had to put our dog down and needed to transfer money from our savings to checking and it took A WEEK!!!! not even exaggerating. I have never had that issue with any other credit union. It's usually instant. If you are thinking about banking here or already do and are having issues...I would think about going to another credit union in the area.
Jan 29th, 2023

Very friendly staff and past service. We love this place and we always go there
Oct 11th, 2022

DO NOT BANK WITH THIS CREDIT UNION!! They had a fake promotion going which I was told that you only need to have 1. Online banking, 2. a deposit into the account with 90 days and 3. have it opened by Dec 31st, 2021. However, they don't tell you that it has to be over $500 to get the $200 promotion. So they are running a scam so they don't have to pay it out, and lying to there members. I emailed and tried to call the manager of this branch and the person that made the mistake, and never heard back from them. They didn't want to face the music, and fix there issue. Second issue, Applied for a loan, was approved but they would pay creditor (which is what I was fine with, that is what I wanted) but stated I had to take the full amount of the loan, even though the amount I was approved for was more then my debt amount was. So they wanted me to pay them money and interest on money that wouldn't be sent to any other creditor, I wouldn't have access to, and would not leave the credit union! Which has to be a form of fraud. Thinking about report that to the CFPB and NMLS (unless they can correct it) So glad I declined the loan and closed my membership. (Also love how it takes 2 week to mail a check for money that is rightfully yours. Mail from Eugene to Eugene doesn't take two weeks!) Like they don't want to let go of money that is not there's. The loan officer and loan processor also need some customer service training. Finally there call center phone tree doesn't work. You have to just say "representative" and hopefully get to someone, or hope they will call you back to have the warmth of a TSA screener! Go bank at OCCU were they actually care and take care of you! Stay far away from OnPoint. Don't deal with the headache!
Jul 15th, 2022