Home Services at The Home Depot

Larry J. _{on Yelp}

Nov 5th, 2021

I am done shopping at this Home Depot. I would prefer suffering through shopping at Jerry's.  My visits over the last 5 months have turned me from being a Home Depot advocate to being extremely frustrated.  I have stopped by the door department 3 times in order to order new exterior doors.  No one has been there.  I did their go to the website and signup to have someone come out and size doors.  I have been waiting for weeks. Finally went in today and there were a couple of people at the desk servicing customers.   After waiting for 20 minutes, I go to take a pick of the door I wanted in a different size while my wife waits in line. I talk to a gentleman that I assume works in a different department just walking through, and he he talked to me about what was in stock, basically what you see is what you get.  Anything not here has to be to special order.   Eventually one of the guys finishes up, (we were in the store for an hour, so I am assuming another 40 min) and has to go on lunch.  He calls his supervisor over who is the same guy.  He sits down and instead of going to open the custom order tool for the vendor, he pops open the Home Depot website and points me to the door (he remembered the dimensions, and what I wanted) with a different vendor and says this is my best option.   Why couldn't he have told me that after I wasted another  40 minutes waiting.  So I ordered a door on amazon, will beat their delivery time by 2 months, and saved almost 100 bucks.  I am happier with the brand on amazon anyway.

Steven B. _{on Yelp}

Oct 3rd, 2021

Great place to shop very friendly customer service oriented I'll be back here many times over

Steve C. _{on Yelp}

Aug 12th, 2020

I am not sure what has happened to customer service and the ability to earn customer trust.  I called and cycled through many departments trying to find out the cost of a simple 1x6 cedar fencing.  Not only would no one answer the phone in lumber sales the one lady in customer service was rude when I asked to have her share with the manager that they just lost out on a 500 board order.    Calling Lowes and Jerrys to see how they do...Update on call to Lowes took 4 cycles of ring backs to get someone in front to pick up.  When the one person finally cared enough to try she couldnt find the part# for the board i needed.  Went to Jerrys and besides being a bit lazy their wood was crap and no way was I going to buy it.  Project put on hold.