KeyBank

Gary Schartz _{on Google}

Sep 1st, 2023

Opened an account today. Easy peasy. Friendly folk. Davis was professional and helpful. I went back in later and Volinda helped me. Professional and helpful as well. Thank you very much.

L. Z. Fisher _{on Google}

Jan 8th, 2020

My favorite bank cuz Kara Cope is amazing.

Jerome S _{on Google}

Nov 20th, 2022

So I applied for an auto refi. I didnt get approved, which stinks, but thats not why Im reviewing 3 stars. Everyone was very nice, I enjoyed the conversations I had with the professionals I spoke with.
The problem is that the communication was terrible. I received a phone call from the loan broker the next day, and a message was left. I tried to return that call that same day, and for the three following days, until I finally called the main line and was told that the person I was trying to reach had gone on vacation. Wouldve been nice to know so I couldve saved myself the time and effort of calling.
On this same call, I was told my income of $x.xx/month didnt meet the requirements of the underwriters. I said, thats not my income. He said oh, oops, lets try the new income. (Aka the correct income). The loan gets rejected again.
Well, bummer. Ok thems the breaks. But again, not why Im complaining on google. Neither he or the original professional I worked with, ever called me, no communication, no emails, no hey sorry to tell you but it didnt work. Just silence. Some people might be ok with that, but Im not.
Do as you will.

Zazzle Saswell _{on Google}

Jun 10th, 2019

The Headquarters location in Eugene, OR at 10th and Oak is blessed to have Kara as their lead teller. She is the primary reason that I visit the headquarters location for my personal Banking needs. She makes things convenient and thanks me by my name. She has personally handled some errors for me when we had an issue with a delayed debit card. She actually did proactively call me when my card did eventually arrive. Its people like Kara that keep me happy banking with key bank. Honestly Im a very particular person when it comes to customer service, since I have a few years of customer service in my own background, so when I say Kara is Key Banks best, it means she is maintaining the best image of key bank possible and giving the best experience possible for ordinary clients like myself. Thank you Kara, Sincerely, Lloyd Fisher.

Troy Standard _{on Google}

Sep 12th, 2018

As a long time customer I should feel welcome and appreciated. This branch, unlike the other branches, makes me feel like I have to prove my integrity. I'd use another branch, the distance will be worth your time.