T-Mobile

May 26th, 2023

Local store staff friendly, helpful and service oriented. BUT, company policies, lack of properly supplying local store with replacement Wi-Fi devices and overall fee structure makes T-Mobile not a good value for the money. Overall reliability of device is poor.
Dec 25th, 2022

Dec 19th, 2022

Nov 30th, 2022

DO NOT GO HERE. This store lied to us and got us in a mess of paying $60 more than we signed up for for MONTHS. They always said they would fix the problem and then would never call us back. The manager was extremely rude and tried to gaslight us about the issues. There was zero accountability for the store when multiple complaints were filed through customer care. This specific store said they would pay us back personally and never did. We had to spend hours either in the store trying to fix THEIR mistakes and on the phone with them, only for them to not do anything about it. I went in there hoping to switch to t-mobile explaining that I was a broke college student, and they took advantage of me in multiple ways. They are not a legitimate t-mobile store and customer care is unable to hold them accountable because of this. Dont let their dirty tactics get the best of you. I ended up coughing up hundreds to get out from under them and switch to a different carrier with competent associates.
May 20th, 2023