Upper Left Pest

Mary Norville _{on Google}

Sep 15th, 2023

Update 9/19/23
Refunded!
Lance contacted us last week and made good on a refund for the work not done. I have a great deal of respect for him in making a difficult phone call and then making good on a return of the money paid him for services not done. I wish him well and hope that everyone who chooses Upper Left Pest is supported and provided services paid for.
Since he refunded our money, Im changing my review from a one star to two.
Update 9/2/23: filed complaint with BBB, and will now attempt to get refund through small claims court.
Paid $2000 for a down payment on work that would be done. Only step one of three steps was completed.
Bait boxes set in July and he was to have returned last week to move on to the next step.
Weve been smelling dead rats and retrieving those we can reach. If you see this review, we have not seen or heard from him.

Fernando A _{on Google}

Aug 18th, 2023

This company took a disappointing turn. We were a customer since before the pandemic, and had been paying for quarterly service with good results. Unfortunately, the last four quarterly service times I had to call Lance and remind him to come spray. All of a sudden he stopped coming and stopped responding to phone calls. Our card was still being charged though, and we had to go through the hassle of working with the bank to dispute charges and cancel the card he had on file. No clue what is going on with Lance or this company. I do not recommend reaching out to this company for service. Services: General pest inspection, Bug & insect extermination

Ronna Newsom _{on Google}

Nov 3rd, 2022

It all started off good with Lance and when he had completed the rodent extermination he sold us on a quarterly service where we were billed monthly. When we didn't see him for almost 9 months but were still being billed we called him and left messages. We emailed him and still no response. We gave him the benefit of the doubt that maybe he was going through a family crisis. Still after 2 months no response so we had to contact our credit card company to refuse any additional charges from him. Then this last week he accidentally sends us a text that he was coming out (this was meant for another customer). So apparently he was still in business and taking new clients and new money. Such a shame and I waited a long time to decide to leave this review hoping he would have followed up with us. Sharing this so future customers don't get sucked into this horrible sales gimick. Service: Rodent extermination

Meagan Johnson _{on Google}

Dec 8th, 2021

Lance was really knowledgable and professional, genuine and friendly. He addressed all of my concerns, really listened to me, and gave me great information, too. Effective and a lot more comprehensive service than competitors were offering. Ive signed up for the maintenance plan same couldnt be happier with the service and results! Service: Rodent extermination