Einstein Bros. Bagels

Mar 3rd, 2024

Feb 19th, 2024

Feb 17th, 2024

3/29/2024 I go to Einstein's so often that I stopped reviewing them. I'd have to review almost daily! That alone should be enough for you to know what I think 5 stars as always... They even bought it to my table! For what they offer, nothing's better. Not only do staff and management greet me by name but now the owner jokes with me by name!!!!! 11/11/2023 Ok, today I feel comfortable and even excited to go back to Einstein's Bagels. First: It has NOTHING to do with corporate. In fact I continue to find them despicable. The local employees are another matter. Danielle helped me today and in the past. Since corporate hasn't contacted me yet to rectify the multiple charges the app started doing, they're dead to me. Local Einstein's on Nimbus is phenomenal. I'm only saying that Danielle not only refunded the overcharge from over a month ago, she has helped confirm my app is working. Today I ordered using the app like I've been doing for almost 2 decades and it worked perfectly. When it works it is so easy and convenient. I get up, dress, order breakfast, go get it. Nothing easier, I was told that the app was fixed and working for many You can look at my last few interactions below. Just know I plan on using them almost daily again. _-----------+-----++++++-------- Reviews below on previous dates ===={={{================== Unfortunately, after many years of excellent service and product I have to downgrade my review of Einstein's. I was going to include more of the businesses history but will stick to a review of service. It has been my past experience that often around this time of year when they raise their prices the order ahead app acts up...often stops working etc. Then within a day or 3 the programmers figure out how to make it work again. This year things were different. I and others had our credit cards charged multiple times for one order. This by itself would call for a 1 star...I leave 2 because of longtime appreciation. My event occurred on 9/30/2023 I ordered as normal and later when checking my bank account found the charge posted 4 times! The short version is I brought it to the attention of the GREAT local crew at 8430 SW Nimbus, suite 200 , Beaverton, OR and they, not having access to the programming aspect did what they could to make me happify thy and bring it to the attention of the corporate office. It is this upper management I have major issues with. I've never done anything about the inconvenience in the past of the app misbehaving but this time, after more than a week and NO contact (I was promised that corporate would contact me to rectify the issue), I'm still out a lot of money and afraid to use the app. So, I go elsewhere to eat and will continue to do so. For how long depends upon IF I'm contacted and how corporate handles it. So far I have a VERY bad impression. So Einstein Corporate office (actually, the company is owned by a few other corporations which are ultimately owned by one person who's name I will post shortly if not contacted)....what do you think? Are you enjoying having my money without providing a product???? Evil Einstein's!!!!!!!! ========================================== Above posted 10/8/2023 ================================================= Here again I've been going to Einstein's since it first opened. There's a long history about the owners, the business and it's name. It started as Noah's Bagels. While not inexpensive, when you download their app and use various other 'rewards', their fantastic bagels, coffee and more becomes a real treat. I'll never tire of Einstein's.. perfect coffee shop!!;! I'm going to run out of room to review Einstein's. As I said above, PERFECTION !!!
Mar 29th, 2024

I used to work across the street and have been coming here since 2016. Today I used the app to place a mobile order. The app charged me for my purchase and then said the store wasn't accepting mobile orders. I specifically ordered here to redeem a reward from the app. Why would it charge me for an order that couldn't be placed? I went into the store to place the order at the counter. I explained the issue to the cashier AND the manager and neither one did anything about it. What's the point of having a reward if it can only be redeemed via the app but you won't accept orders from the app? Clearly you're OPEN because we're standing INSIDE your restaurant talking to you. All I wanted was to redeem my 1 free bagel. You lost an 8-year customer over 1 bagel. Your manager had the chance to fix it on 2/17/24 at 1:30 and chose to do nothing. You don't get a do-over, and I'm not looking for an apology. I'm just done.
Feb 23rd, 2024