Holiday Inn & Suites Stillwater - University West, an IHG Hotel

I hesitate to be too harsh because I know mistakes happen and everyone has a bad day, but this was an experience I'd want to know about if it happened to someone else. An employee may have walked out on the job right before we arrived to check in. The front desk was unoccupied, the phone was ringing continuously, and we waited around 20 minutes for any service. When someone finally arrived, he was clearly puzzled and frazzled by the situation. He gave us a discount on our rooms in exchange for us making our own beds. The showers in both our rooms weren't fully functioning due to the faucet not plugging/redirecting the water fully. The entire hotel only had two housekeepers, so they clearly seem to be having issues with staffing. The rooms were very nice and the aesthetic was lovely. I think they're just in need of maintenance and extra staff.
Mar 22nd, 2024

Kind staff. Very clean. Coffee always available!
Mar 18th, 2024

Extremely clean hotel and the front desk was very polite and friendly. Room was quiet and we had a good stay.
Feb 18th, 2024

I think the service was good and i love the rooms. I love all the channels the TV provides and Ive been at this hotel 3 times now. However, after the 1st time they changed how you ate breakfast. Instead of going and serving your self what ever you want. Its pretty much a little restaurant where you have to sit and order. Not a big fan of this and if it wasnt for the nice rooms I wouldve went somewhere else. The breakfast is a big part of my stay. No other holiday Inn does this that Ive been too
Feb 16th, 2024

Room was clean and spacious with comfortable bedding. The a/c would not go below 80 degrees and it got quite warm. No free breakfast, which is ok. The kitchen was understaffed and the cook threw a temper tantrum when anyone wanted to make a substitution on their meal. The hotel was wonderful, just lacks some professional training for customer service and staff appearance.
Feb 15th, 2024