PLUMB GENIUS

Great service great staff do great work and affordable prices
Apr 6th, 2024

My home warranty company sent this plumber out to replace my water heater. They told me I would need $1500 in upgrades before they could replace the water heater. I called around and got another opinion. I was told I didnt need any upgrades. Disappointing that some companies operate this way.
Apr 5th, 2024

Could not have imaged a worse experience.
Apr 3rd, 2024

Wonderful company, excellent service, pleasant managers and staff. I have adopted Plumb Genius as my plumbers of choice!
Mar 26th, 2024

Worst plumbing experience ever. This company lies and does not do what they say they will do. They are extremely dishonest been trying to get a simple water leak in our front bathroom fixed for 30 days. Have had three technicians to my house. Supposedly the first technician misdiagnosed the repair but I was told this after I had waited ten days for the parts he supposedly ordered to arrive. When they did not show up to repair it, I was told that the technician had quit and was not with them any longer. So they sent a second technician out who said the first guy misdiagnosed the problem. And that it didnt need parts ordered but that he didnt have the right tools to fix it. So after waiting another week. I call and I speak to the GM Tony . He tells me that hes sorry, that it should have been a simple 30 min repair and apologizes for the delay and runaround and promises to send Helios best technician Chris out to do the repair. He shows up 2 hours late on Thursday. Leaves the repair halfway finished and says he needs a different tool and that he will be back later Thursday. He no showed and by Friday afternoon at three oclock I called Plumb genius again. I was told that Chris was out sick but that Tony would call me back. Never heard from Tony. So I called him this morning (Monday) was told hes not in the office but that they now needed to order the parts that the very first technician had said were needed for the repair. But amazingly they could not tell me when they were going to be out to do the repair. Because they did not have a time frame on the parts coming in. These are the same parts I was told were ordered by first technician that supposedly quit. As I said starting this. They are deceptive, and dishonest and provide horrible customer service.
Mar 8th, 2024