Chamber of Commerce

      Farmers Insurance - Matthew Ramirez

      ( 42 Reviews )

      Farmers Insurance - Matthew Ramirez
      • 501 E 15th St Ste 500a
        Edmond, Oklahoma 73013
      •   405-216-5789
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      Hours

      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM
      Thursday:
      8:30 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.8 - (42 reviews)
      37
      3
      0
      1
      1
      Read Our 42 Reviews

      Chamber Rating

      4.8 - (42 reviews)
      37
      3
      0
      1
      1
      › ‹
      • April Mays

        Stay away from Farmer's Insurance. After having them for years as our insurance for home, auto and rental property, they told us they were cancelling our home insurance because our roof was old and they would not replace it because it didn't have hail damage. We received the notice in October but our agent Matthew Ramirez said not to worry - it was an error due to aerial images. Their roofer came out and we had it inspected by a third party -there was/is no problem with it. It is a flat commercial-grade roof and should last another 10-15 years. They still cancelled it. By the time we went through all of the scenarios with Matthew and several inspections - it was mid December when it was confirmed that they would cancel - so we had to scramble to find new insurance right before Christmas and the Dec. 31 end to our insurance with Farmers. Apparently, after they sent the cancellation notice in October, they discontinued the auto-draft payment for November and December, which we didn't realize because we were trying to work out what was going to happen. We realized this when they sent a bill on Dec. 31. I received a letter from a collection agency this week. We knew we would pay it, but it's a bit ridiculous to send to collections so soon - especially because it was their error. Matthew Ramirez's response yesterday was to resend his email on Jan. 2 when I asked him what the bill was and he explained that they made an error in not charging my card from the auto-pay when they sent the cancellation letter. I have never had anything sent to a collection agency. Having them cancel for no legitimate reason and then send the final bill to collections 7 weeks after the first surprise bill = unethical and unprofessional. End of story - the bill is paid, but people need to know how they treat their clients.
        Feb 12th, 2024

      • Wanda Saunders

        No one has ever answered the phone when I have called this office about questions regarding my mother's policy. I have called multiple times in the past year. Each time I have to leave a message or call the national number!
        Oct 27th, 2023

      • Peggy Dobberstein

        Matthew and his staff are so good to help us in choosing the best coverage for our needs and when we have a claim Farmers has acted quickly.
        Jun 3rd, 2023

      • Tamara Meadows


        Jan 31st, 2023

      • Linda Fishel

        I can anytime and get an answer. I love that. And Monica is always cheerful and kind
        Dec 13th, 2022

      Read Our 42 Reviews

      About
      Farmers Insurance - Matthew Ramirez

      Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another kind, I'm here to help you understand the insurance coverage you may want. Serving the Edmond, OK area since 2008, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

      Contact Info

      Products

      • Auto insurance
      • Home insurance
      • Business insurance
      • Motorcycle insurance
      • Recreational insurance
      • Renters insurance
      • Umbrella insurance
      • Farmers Financial Solutions
      • Term Life insurance
      • Whole Life insurance

      Services

      • Auto insurance
      • Home insurance
      • Business insurance
      • Motorcycle insurance
      • Recreational insurance
      • Renters insurance
      • Umbrella insurance
      • Farmers Financial Solutions
      • Term Life insurance
      • Whole Life insurance

      Brands

      • Farmers Insurance
      • Farmers

      Languages

      • English

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for Farmers Insurance - Matthew Ramirez?

      A The phone number for Farmers Insurance - Matthew Ramirez is: 405-216-5789.

      Q Where is Farmers Insurance - Matthew Ramirez located?

      A Farmers Insurance - Matthew Ramirez is located at 501 E 15th St Ste 500a, Edmond, Oklahoma 73013

      Q What is the internet address for Farmers Insurance - Matthew Ramirez?

      A The website (URL) for Farmers Insurance - Matthew Ramirez is: https://agents.farmers.com/ok/edmond/matthew-ramirez?SourceID=AMPALFGMAG&utm_source=GMB&utm_medium=Local&y_source=1_MTU1NDQ1MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==

      Q How big is Farmers Insurance - Matthew Ramirez?

      A Farmers Insurance - Matthew Ramirez employs approximately 20+ people.

      Q What days are Farmers Insurance - Matthew Ramirez open?

      A Farmers Insurance - Matthew Ramirez is open:
      Friday: 8:30 AM - 5:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:30 AM - 5:30 PM
      Tuesday: 8:30 AM - 5:30 PM
      Wednesday: 8:30 AM - 5:30 PM
      Thursday: 8:30 AM - 5:30 PM

      Q How is Farmers Insurance - Matthew Ramirez rated?

      A Farmers Insurance - Matthew Ramirez has a 4.8 Star Rating from 42 reviewers.

      Hours

      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM
      Thursday:
      8:30 AM - 5:30 PM

      Ratings and Reviews
      Farmers Insurance - Matthew Ramirez

      Overall Rating

      Overall Rating
      ( 42 Reviews )
      37
      3
      0
      1
      1
      Write a Review

      April Mays on Google

      image Stay away from Farmer's Insurance. After having them for years as our insurance for home, auto and rental property, they told us they were cancelling our home insurance because our roof was old and they would not replace it because it didn't have hail damage. We received the notice in October but our agent Matthew Ramirez said not to worry - it was an error due to aerial images. Their roofer came out and we had it inspected by a third party -there was/is no problem with it. It is a flat commercial-grade roof and should last another 10-15 years. They still cancelled it. By the time we went through all of the scenarios with Matthew and several inspections - it was mid December when it was confirmed that they would cancel - so we had to scramble to find new insurance right before Christmas and the Dec. 31 end to our insurance with Farmers. Apparently, after they sent the cancellation notice in October, they discontinued the auto-draft payment for November and December, which we didn't realize because we were trying to work out what was going to happen. We realized this when they sent a bill on Dec. 31. I received a letter from a collection agency this week. We knew we would pay it, but it's a bit ridiculous to send to collections so soon - especially because it was their error. Matthew Ramirez's response yesterday was to resend his email on Jan. 2 when I asked him what the bill was and he explained that they made an error in not charging my card from the auto-pay when they sent the cancellation letter. I have never had anything sent to a collection agency. Having them cancel for no legitimate reason and then send the final bill to collections 7 weeks after the first surprise bill = unethical and unprofessional. End of story - the bill is paid, but people need to know how they treat their clients.

      Business Response on Google Mar 19th, 2024
      Thanks for your input April and Michael, we appreciate your concern. Farmers and most every carrier in Okla are tightening their underwriting for both new and existing home policies. Farmers and others are depending on aerial imagery to identify roof concerns. The underwriting folks observed your older flat roof to have darker areas which your roofer had identified as water pooling, then drying. Our agency, with your roofer input, worked to lift the Dec 30 non renewal without success. The close up photos we had showed what looked like "cracking" in several areas. Try as we did, we could not overcome what the photos showed. We advocate for all of our clients on their behalf during claims and in this case, a very rare non renewal of an existing policy. We did keep communicating on this situation with you. On Dec 5 you let me know that your roofer was delayed due to a surgery he had after Thanksgiving. On Dec 19 you indicated that you had secured 3 quotes from other companies, so it seems like you were set to go with insurance to replace our Dec 31 non renewal date. It was good that you and Michael did your homework. As for the collection agency comment... on Dec 31 you asked about the $492 due on your cancelled home policy. We responded Jan 2 that the corporate billing dept had not charged your card Nov 1 or Dec 1. So the $492 was due and we informed you on this Jan 2 email to you. If it had been paid right after my Jan 2 response, then the billing dept would not have sent it to collections in Feb. I see that the payment you made was applied March 1 and you have a zero balance. Thank you for 6 years of business. I wish our business relationship had ended better. We wish you the best in the future.

      Wanda Saunders on Google

      image No one has ever answered the phone when I have called this office about questions regarding my mother's policy.
      I have called multiple times in the past year. Each time I have to leave a message or call the national number!

      Peggy Dobberstein on Google

      image Matthew and his staff are so good to help us in choosing the best coverage for our needs and when we have a claim Farmers has acted quickly.

      Tamara Meadows on Google

      image

      Linda Fishel on Google

      image I can anytime and get an answer. I love that. And Monica is always cheerful and kind

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 42 Reviews )
      37
      3
      0
      1
      1

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