Huntington Bank

"Respect Matters: A Customer Deserves More at Huntington" On Febuary 9th. 2024 between 12:30 and 1pm I visited to withdraw $10 for an emergency. I visited this branch that had some of the poorest customer service ive encountered at a branch. "After waiting 15 minutes with no tellers available, I was finally called. I apologized for not having my wallet but offered to verify my identity in any way possible." "Instead of attempting verification, the employee abruptly refused to help, displaying an aggravated tone and raising his voice in the process." "Feeling dismissed and disrespected, I requested a branch manager, but was informed none were available until the next day." "Being denied assistance without even asking my name was deeply concerning. It raised questions about whether I received equal treatment compared to other customers." "As a loyal customer with multiple accounts (8 to be exact), I expect a minimum level of respect and effort to resolve issues." "I urge the bank to address these concerns and ensure all customers receive respectful and professional service, regardless of circumstance." "Consider providing diversity training for staff as mentioned by another reviewer to promote understanding and prevent similar incidents. I truly hate to say this felt discriminatory, but I must be honest it did" I called two separate branches to see how they would have handled the situation and they mentioned verifying through phone numbers or codes, I believe similar approaches could have been attempted here." As I asked over 3 times with my phone in my hand. And how they can give enough money to get an id. "Offering basic identification assistance, like covering a small amount for official ID acquisition, would demonstrate better customer care in difficult situations."
Jan 31st, 2024

Today, December 19, 2023.. Horrible Customer Service and starts with Branch Mgr.Steven H. Staff needs training on customer diversity and sensitivity.. their discussion of your banking transactions are loud.. unprofessional. I will be writing Corp.
Dec 23rd, 2023

Ive been banking here for many years. In this particular branch Ive always received the best customer service. Matthew is very knowledgeable and helpful. I dont live close to this location anymore but I still travel to Westerville because I trust this branch the most.
Dec 22nd, 2023

Good people work here. I bank with Huntington in a different part of the city but I receive unbelievable courtesy and consideration every time I visit this particular location. The customer service provided here is the sort of customer service that people wish they still received as a given.
Nov 17th, 2023

Excellent bank
Aug 27th, 2023