Emerald House Cleaning

Diana was very respectful, helpful and responsive in all communication. My husband has been overseas, so I have been overwhelmed with three young children, working and deep cleaning took a back burner. Diana really scrubbed my house and got to places I havent been able to get to a long time. Her prices are reasonable, especially for the amount of work she did! We will be using Emerald Cleaning again! Service: Standard cleaning
Apr 25th, 2023

DO NOT USE THIS SERVICE. They are over priced, none of the house cleaners work for them. They pay them 50% if that and they keep the rest just for setting up appointments and nothing else. The poor housekeepers whom are not given proper instructions are not equipped for luxury homes. She ruined our floors. After 4 hours in an empty house,we had to clean ourselves once she was done and after complaining to management whom could care less that we were not happy. Management didnt care they wanted us to work it out with housecleaner who is overworked, poorly trained and informed and any discount for poor work due to poor communication from management is their housekeeper not Manegement responsibility. I dont know why anyone would work with or for this company. The people who lose are those us who hire them and the ladies who are under paid and are not even allowed to share phone numbers with clients to work directly with clients. AVOID using Emerald extremely lackluster referral service. Save your money. This company is the absolute worst. Use at your own risk. Poor reviews are real. Services: Standard cleaning, Moving-related cleaning, General housekeeping, Deep clean
Apr 10th, 2023

They didnt follow the instructions. They left my place dirty even I requested deep cleaning. When I called the agency and ask to send cleaners back they said they are independent contractors and they refused to come back and finish the cleaning. Btw I was charged more than $300 for a studio
Jan 6th, 2023

Thank you for always providing excellent service for our real estate clients - before listing their homes and before moving in to their new ones! We appreciate your good communication and quality work. Our clients are always happy after we've referred you!
Jun 28th, 2022

Service: Standard cleaning
Jan 1st, 2022