Dr. Michael A. Hess, DDS

The entire staff and facility were wonderful. They take extra care to fully understand my needs and/or questions.
May 11th, 2023

Apr 24th, 2023

Best dentist EVER!!! So kind and patient! Truly cares about YOU!!
Jun 23rd, 2022

Don't get me wrong, we love the dental care we get from Dr. Hess (not related) and his techs. Especially love the detailed care I get from Katie who cleans every spot and gives me pointers for my own dental care. We've been patients for years, ever since Dr. Hess bought the practice from Dr. Hodson. HOWEVER, the recent move to charge a 3% processing fee for paying with a debit card has my blood boiling. Using the debit card my insurance provides is the only way I have to make the payment. Adding a processing fee seems like such a nickel and dime move when receiving payment with a card actually takes much less "processing" than receiving a check. Just sayin' (and said so as I left the office today). Still love the care, though. UPDATE: Dr. Hess himself called to explain his logic for the convenience fee charge, and while we may not agree on who credit cards are more convenient for, I certainly appreciate him following up on my "complaint". I'm going to bump my star rating up a star for great "customer" service. :-)
Apr 22nd, 2023

My wife went here to get some crowns done. They agreed to contact insurance to get a quote. A week later they sent my wife a letter firing her as a patient after 1 interaction. I assume it's due to an interaction she had with the receptionist. The lady at the front desk didn't understand that insurance fraud is an issue and wanted my wife to send her insurance card to their **unsecured hotmail email account. My wife said she was uncomfortable doing so due to privacy issues and that she could provide digital insurance info until we got our new dental cards in the mail for the office to scan. The lady at the front desk scoffed and laughed at her. It was really jarring that they didn't understand the safety issue and made my wife feel like it was HER problem. This letter must be a result of asking for privacy. I DO NOT RECOMMEND THIS OFFICE. If safety and privacy are met with scoffs and derision, they don't have your best interests at heart. Don't trust your teeth with them. You're more important than that!
Jan 1st, 2023