NTB-National Tire & Battery

Permanently closed
Oct 5th, 2022

I agree with the unprofessional review unfortunately. I have been going to NTB for many years. After my last visit I will never go there again and will tell my friends and family to find some place else to take their cars. I have never been so disappointed.
Apr 2nd, 2022

I had an appointment for tires this morning at 9am.  When I made the appointment, I was told it would take about an hour to an hour and a half.  It's now 11:30 and my car hasn't even been taken in.  They said it would be at least two more hours -- all with no communication throughout the process.   Had I known my car would be sitting in the parking lot for almost three hours, I could've done more than sit in their waiting room.  VERY POOR CUSTOMER SERVICE.  I've been to NTB for all my tire/alignment/shock absorber needs for at least 10 years but, because of this, will never step foot in NTB again.UPDATE 2/6/22 --  I received a call from NTB customer service saying they want to "make it right" and offered to send out a $150 gift card for NTB services.   I just received it and, what a joke!   I received coupons!  One for a $19.99 oil change, one for $50 off the list price of a service over $250, and, probably the one that makes me feel most special, A FREE BRAKE INSPECTION!   NTB, congratulations, you found a way to make my experience even worse!
Jan 26th, 2022

Nice store.
Jan 15th, 2022

The customer service is horrifying. I scheduled an appointment online to have my vehicle serviced (routine check over) at 3:30pm on 09/06/2021. Upon arrival, two employees were chit-chatting behind the counter. I was met with the nastiest "can I help you" (no, not even a hello or an ounce of friendliness) while eyeballing me from head to toe like I was the biggest inconvenience. I explained I was there for my 330 appointment, the ( I'm assuming) manager stated that she had no other appointments for the day. I thought it was odd, though I was rather understanding that things happen with technology but I wanted to make sure I was at the right location to make sure I didn't mess it up and as I attempted to show her my appointment confirmation she literally slammed her monitor around in my face growling that there was no other appointments. After that disgusting display, the other tech chimed in with an attitude as well, but was actually trying to resolve the issue (I think) when the manager again snapped "you don't have time. There's 3 other cars..." blah blah blah. At that point I decided to just leave and was met with eye rolls. I won't be back. 0/10 Run far far far away. Discount Tire in Macedonia is much friendlier and very professional. I'll take my money there.
Dec 3rd, 2021