Home Services at The Home Depot

Oct 19th, 2020

Never had to many issues until I went to purchase a garage door. Going thru the paperwork went well, however that was the last I heard from Home Depot. After 2 weeks of not knowing anything or receiving an update I tried to contact Home Depot just for a status update. The lady on the phone said "just wait" not even hello or let me get the right department. Finally getting the right person on the phone and they said they would find out and call back. 4 days past and I had to call back in to find out the status. Finally Bob was able to answer and said it was in process of being made and I would be contacted for an install date. Week and 1/2 later I called back to find out who the installer was and contacted them myself. Door came out the next Thursday only to have dented section and the wrong section.I called and spoke with Mark who stated he would get it noted on his end and find out how quickly they could get the replacement panel out. I still have not received a call back from Home Depot and finally 2 weeks later just got one from the installer. Home Depot fine for things in stock but DO NOT special order unless you want left in the dark and POOR service!!!! Will avoid this store at allcosts from now on and take my business to someone who cares about their customer service.
Nov 2nd, 2015