Firestone Complete Auto Care

Felt like a tire plug was simple enough to do a quick walk in and not come back 3 hrs just to wait an hour to have it fixed
Apr 7th, 2024

I was in great need of a new tire and was able to get a matching pair the same day! I had originally called the dealership to get this done, but they were having trouble working me in.
Mar 31st, 2024

Mar 9th, 2024

Not all employees put in the effort needed to get the work done. Had alignment and instead of completing was told needed inner tie rod replaced. Stopped and picked up new inner and outer tie rod to replace and got under car and they were good. All that was needed was for the tech to wire wheel the tie rod and oil to work but back and forth to loosen to adjust. Tech didnt know what to do and easier to just tell customer to replace rod.
Mar 5th, 2024

Had an appointment for simple stuff, alignment, balance, rotation. Came in 10 min ahead of my appointment time to be told they are sorry and that they dont know if they can get me in. Thats crazy cause I SCHEDULED a appointment at 6 around my time when im free. The guy told me they couldnt do it today am I free tomorrow? Honestly what a stupid question if I was free tomorrow why would I be here today? Im not the only one with issues clearly as a lot of previous reviews state. What a waste of money for a lifetime alignment just to be blown off for walk in customers they bogged themselves down with. Appointments should ALWAYS be top priority. Last time I was here guy tried telling me my tires were in bad shape hadnt even had them full year id be careful coming here.
Apr 3rd, 2024