Jon's Plumbing & Heating

Overall great experience with Jons Plumbing. Mason and Dustin arrived early in the morning, were professional and kept me informed. They got the job done and cleaned up. Highly recommend.
Mar 10th, 2024

Mar 6th, 2024

Spliced gas line 1 crimp wasn't even crimped. They did not pressure test their work. Gas company said shame on them for not testing their work. When gas company come to pressure test they said it was wide open. That's when the gas company said one of the crimps wasn't even crimped. Costed $ 286 dollars for a splice job that wasn't done properly. Paid another company $300 dollars to run a whole new gas line and pressure tested line and lit furnace and now we have working gas line. Also when Jon's came to do estimate they used my flashlight also said thank god I'm out from under there. Very unprofessional.
Oct 14th, 2023

Two techs came to my house to install two bathroom sink faucets. We had already purchased the faucets plus we are a Jons Club member so no service call fee. One faucet could not be installed properly but I had to tell them to leave it in for now because they destroyed the old faucet when removing it (it was 30 years old). They had to return to replace two shut off valves in that sink and I asked the tech if he could re-do the faucet install at that time and he said he could. We were charged $622 for the installation of two faucets - one of which was faulty - that took less than 2 hrs! Again we had already purchased the faucets so this is just labor and no service call fee. Then we had an unrelated issue within a day of a leaky toilet shut-off valve - that was actively leaking - and I called and was told it would be 4 days before they could come out. We ended up having to call another plumber to fix the faucet they could not install and to fix the leak caused by the old toilet valve. The second plumber came out within 24 hrs and was reasonably priced. Do not recommend Jons. This is sad because Jons used to be reputable, reasonably priced, and responsive.
Mar 19th, 2024

I've put one star because I couldn't put negative. I've been having problems with draining water from all taps, not sure if its clogged drains or trouble venting, anyways that's beside the point working 50+ hrs a week and paying $487 for some kid to come in and tear out my toilet (even though there is a cleanout plug right under the toilet for this reason) and use his "machine" to unclog the drains, not put the toilet back on (he would have charged $630 instead of $487) not a big deal I can put a toilet on. But got the toilet on and now there are leaks in the plumbing system that were not previously there not the wax ring which is the only thing I touched while putting on the toilet and the venting or clogged issue is still there nothing was fixed and now there are more problems with my system and I've tried contacting them (while they were closed because there is no service line) at around 9 they have finally gotten back with us hopefully they will fix this but for now they have done nothing and made a big mess of my house for the amazing price of $487 Edit, They've called me and ask me to update my review, they did end up fixing the problem it was a clog in the main line, they only charged me the difference between what they did the first time and the cost of the actual repair after a headache of talking to them.They also refused to fix the leak that they mostlikely created, granted it might not have been their fault but I belive it was. Based on the fact that it wasnot there before and now it is. It wasnot a hard fix it was only a rubber boot and a clamp, it would have taken them 2 seconds and not made them look badly. I wouldn't recommend dealing with them. But I'll give them 2 stars because they ended up fixing the main problem.
Nov 1st, 2023