Lake Erie Co Inc

I had a new driveway installed. We had 3 weeks of the nastiest weather, however, they were working on the driveway every chance they got....in between raindrops and even May snow. Driveway looks amazing. I would recommend this company. Easy to work with, pleasant and very hard working. Thank you for a job well done!
Feb 25th, 2022

BEWARE. I was lied to, ignored, and treated very poorly. Worst customer service I have ever had in my life. They ran short on concrete (they said it's a normal thing...), but then poured another batch to finish and made a big, dark square right in the MIDDLE of the patio. Why the middle?? Also, when the concrete was finished they had sealed it, but we had both agreed that something must have been wrong with the sealer because it was a blotchy mess. He said he was going to strip the original sealer, and then redo it to try and make it all more even looking. He had done a test spot, and it wasn't perfect, but it was better. I could have lived with it. He comes to my house and just reseals the concrete over the mess that was still there. When I asked him about it (because it looked worse now), he said that he did strip it and reseal it. He insisted he did the "exact same process" as the test spot. I then told him that I have cameras on my house and I know he didn't strip it. He then ignored me and would not respond. So I had to then message one of the owners of the company, and he was the worst one. He made it out to be like I was just unreasonable and they basically can't guarantee their work. What I was expecting was: "I'm sorry, that's not how we do business, let me come take a look". Instead, he wanted to give me a hard time. I was shocked by how nasty he was. I simply wanted someone to actually care and try and fix it for me. If it wasn't fixable, then I at least knew that they tried. It ended with him telling me he was in Florida and I needed to wait until he got back in 2 weeks. I never heard back from anyone.
Mar 3rd, 2020

BEWARE. I was lied to, ignored, and treated very poorly. Worst customer service I have ever had in my life. They ran short on concrete (they said it's a normal thing...), but then poured another batch to finish and made a big, dark square right in the MIDDLE of the patio. Why the middle?? Also, when the concrete was finished they had sealed it, but we had both agreed that something must have been wrong with the sealer because it was a blotchy mess. He said he was going to strip the original sealer, and then redo it to try and make it all more even looking. He had done a test spot, and it wasn't perfect, but it was better. I could have lived with it. He comes to my house and just reseals the concrete over the mess that was still there. When I asked him about it (because it looked worse now), he said that he did strip it and reseal it. He insisted he did the "exact same process" as the test spot. I then told him that I have cameras on my house and I know he didn't strip it. He then ignored me and would not respond. So I had to then message one of the owners of the company, and he was the worst one. He made it out to be like I was just unreasonable and they basically can't guarantee their work. What I was expecting was: "I'm sorry, that's not how we do business, let me come take a look". Instead, he wanted to give me a hard time. I was shocked by how nasty he was. I simply wanted someone to actually care and try and fix it for me. If it wasn't fixable, then I at least knew that they tried. It ended with him telling me he was in Florida and I needed to wait until he got back in 2 weeks. I never heard back from anyone.
Sep 27th, 2019