Chamber of Commerce

      T-Mobile

      ( 127 Reviews )

      T-Mobile
      • 9370 Mason Montgomery Rd
        Mason, Ohio 45040
      •   513-204-5714
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      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.7 - (127 reviews)
      70
      14
      10
      2
      31
      Read Our 127 Reviews

      Chamber Rating

      3.7 - (127 reviews)
      70
      14
      10
      2
      31
      › ‹
      • Jehad Smadi

        I went to the store. I talk to the gentleman over there about my router at home. so he said ok bring it to me and I will get you a new one the white one. So I went today and there was a lady acting like she owns the place. She proceeds to say the white one is only for new customers. She was speaking in a disrespectful manner and very rude.
        Mar 23rd, 2024

      • Cuneo Musso


        Feb 21st, 2024

      • Ele Millenia

        Guessing GG's review was about the associate Fabiola, who has curly hair. My experience was horrifying. She immediately was abrasive when I stated I wished to drop-off my old phone for the pre-order trade I did, and had confirmed it was possible by both a previous associate there AND online customer service. She refused at first to even look up my account, denying me the option to turn in the phone. Then when I was adament that she at least check my account, she told me to leave b/c I wasn't the auth signer on the account, which she found out later was a clear mistake on her part for inputing the wrong phone number during the lookup. She never even apologized, which means she felt what she did was fine. Dropping off a phone shouldn't be such a hassle. Will move to another carrier if I have to keep interacting with her.
        Feb 7th, 2024

      • Zack M

        Rude and dishonest employees. They sold me home internet with old version of equipment and promised to exchange it with newer version if i have any problems, and I started having problems with current one so I decided to exchange it and they said they dont have it.
        Feb 6th, 2024

      • Amanda Reeseman

        They where very helpful in replacing my sim card
        Feb 5th, 2024

      Read Our 127 Reviews

      About
      T-Mobile

      Visit the T-Mobile store in Mason and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 9370 South Mason Montgomery Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

      Contact Info

      Brands

      • T-Mobile
      • tmobile

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • FINANCING
      • MASTERCARD
      • SAMSUNGPAY
      • TRAVELERSCHECK
      • VISA

      Questions & Answers

      Q What is the phone number for T-Mobile?

      A The phone number for T-Mobile is: 513-204-5714.

      Q Where is T-Mobile located?

      A T-Mobile is located at 9370 Mason Montgomery Rd, Mason, Ohio 45040

      Q What is the internet address for T-Mobile?

      A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-mason-oh-45040-8911?utm_source=google&utm_medium=lastmile&utm_campaign=8911

      Q How big is T-Mobile?

      A T-Mobile employs approximately 20+ people.

      Q What days are T-Mobile open?

      A T-Mobile is open:
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM

      Q How is T-Mobile rated?

      A T-Mobile has a 3.7 Star Rating from 127 reviewers.

      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM

      Related Categories

      Nearby T-Mobile Locations

      Ratings and Reviews
      T-Mobile

      Overall Rating

      Overall Rating
      ( 127 Reviews )
      70
      14
      10
      2
      31
      Write a Review

      Jehad Smadi on Google

      image I went to the store. I talk to the gentleman over there about my router at home. so he said ok bring it to me and I will get you a new one the white one. So I went today and there was a lady acting like she owns the place. She proceeds to say the white one is only for new customers. She was speaking in a disrespectful manner and very rude.

      Cuneo Musso on Google

      image

      Ele Millenia on Google

      image Guessing GG's review was about the associate Fabiola, who has curly hair. My experience was horrifying. She immediately was abrasive when I stated I wished to drop-off my old phone for the pre-order trade I did, and had confirmed it was possible by both a previous associate there AND online customer service. She refused at first to even look up my account, denying me the option to turn in the phone. Then when I was adament that she at least check my account, she told me to leave b/c I wasn't the auth signer on the account, which she found out later was a clear mistake on her part for inputing the wrong phone number during the lookup. She never even apologized, which means she felt what she did was fine. Dropping off a phone shouldn't be such a hassle. Will move to another carrier if I have to keep interacting with her.

      Business Response on Google Jan 16th, 2024
      Hello Ele, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.

      Zack M on Google

      image Rude and dishonest employees. They sold me home internet with old version of equipment and promised to exchange it with newer version if i have any problems, and I started having problems with current one so I decided to exchange it and they said they dont have it.

      Business Response on Google Jan 30th, 2024
      We’re sorry to hear this Zack. We always want to take care of you promptly, but it sounds like we missed the mark this time. That’s not the experience we want for our customers.It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.

      Amanda Reeseman on Google

      image They where very helpful in replacing my sim card

      Business Response on Google Jan 24th, 2024
      We appreciate your feedback and are so glad you’re part of the T-Mobile family!
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      Overall Rating

      Overall Rating
      ( 127 Reviews )
      70
      14
      10
      2
      31

      Write a Review

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