Chase Bank

DIALIXA MARIN _{on Google}

Jan 26th, 2024

Definitely super grateful for all the help they gave me. The staff were very friendly, attentive and very willing to resolve my situation and they looked for a method to communicate since I only speak Spanish. Thanks a lot for your help. Eternally grateful. Blessings for all.

Emma Guardado _{on Google}

Dec 4th, 2023

Awesome customer service

Katie Carver _{on Google}

Sep 29th, 2023

I am deeply disappointed with the customer service experience I encountered at this branch. While I understand that its location may not be in the best area, the treatment I received upon entering was shockingly poor.
My fianc had called ahead to confirm that they could notarize a living will for my mother-in-law and a deed agreement for one of my properties. We were assured they could, so we made an appointment. Upon arrival, we were greeted by a manager who inquired about our purpose. We explained that we had scheduled an appointment for notarization, and he confirmed that we were all Chase account holders. Unfortunately, my mother-in-law was not an account holder, but she needed us as witnesses on her paperwork. The manager immediately denied her request for notarization.
We then waited an additional 20 minutes for the notary public to become available. When she finally assisted me, she immediately began scrutinizing my paperwork, listing numerous reasons why she couldn't notarize it. In essence, she embarked on a power trip and assumed the role of educating me about the intricacies of a quit claim deed.
Furthermore, when my fianc decided to close his account, the branch staff handed him a stack of $4,000 in cash without even providing an envelope. This lack of professionalism and disregard for basic customer service standards is deeply concerning.
Update: we ended up going to UPS for the notary and they did all paperwork with no issues.

Pete Morales _{on Google}

May 2nd, 2023

Extremely helpful staff very neat and clean and professional looking.