Chase Bank

Weird Pxl _{on Google}

Dec 19th, 2023

Most difficult bank I've dealt with. Had someone somehow get my card info and make some fraudulent purchases and was thankfully notified by chase and had my card cancelled. Received my replacement card and used it for roughly two weeks before I tried to buy something only for my card to repeatedly be declined. I called chase customer support and got no answer and had to reserve a place in line to receive a call back. They finally got back with me and told me they cancelled my replacement card because I used the same pin as my old card and that somehow tied them together and made my replacement card compromised? They cancelled my replacement card without any warning or notification nor did they mention anything about me having to change my pin for my replacement card. I received my new replacement, replacement card after waiting another week and made sure to go and change my pin only to find out I have to wait another week just to receive a pin they're making and if I want to set a custom pin I have to physically go to the bank to set that. Why can't it just be emailed or texted?? This whole experience has just made me not want to bank with chase the only reason I use them is because of their zelle feature.

Don Weirather _{on Google}

May 19th, 2023

Very nice people. Know that they are doing

Lee Thompson _{on Google}

Jan 25th, 2023

Once again I'm getting in my car to make a five minute ride just to get a question answered. The phone system is lousy. No one answers.