The Winchester Music Tavern

Love this place. From the shows, food, drinks and ESPECIALLY the staff. Never have had a bad night at the Winchester. Great neighborhood spot for quick service and an overall great time. 100/10 recommend. Check out a new show! Ask the bartender to make you a fun mocktail!!! They are accommodating to all!! Cant say enough how great the staff is.
Apr 10th, 2024

Absolutely awful customer service from the manager with brown hair and a septum piercing. I used to order food from here constantly, and I'd always get the beyond burger. It was usually pretty consistent and tasty. I recently ordered my usual, for the first time in a while. The fries were completely dried out and cardboard-like, as if they had sat out for days, then were re-fried. Literally the worst fries I've ever had. Hard, impossible to chew, and flavorless. The lettuce on my burger was also brown and rotten. My food was HOT, so this was not an issue of me taking too long to pick it up. When I called, I asked for a manager, and was immediately, and rudely, informed that I was speaking to one. I was incredibly polite when explaining the issue with the food, and her response was that she had given me "too long of a pickup time" and that the issue was because the food had sat out. That was absolutely not the case. Food sitting out isn't something that bothers me and I frequently eat food after my shifts at work that has been sitting out for hours. I know the taste of food that has sat vs ingredients that are old or mishandled. She also claimed that the lettuce was simply "wilted" from being under a heat lamp. It was brown, slimy, and old, not just wilted. This is a quality control issue and a kitchen issue. Even if they made my food directly after I called it in, the time from then, to me picking it up was not long.The manager not only refused to take any accountability, or apologize, but also seemed to call my intelligence into question? She then said I could have a refund "if I wanted". She didn't even offer to re-make my food. When my partner went in for our refund she was actually even ruder in person than she was on the phone, and told her she needed to get there faster next time to prevent the issue. She essentially said that the food would have been fine if we had arrived to pick it up faster. I almost can't even process how unprofessional she was. Safe to say, I will not be back. Not for food, shows, drinks, or anything else. Bad food isn't a big deal, but being treated less than human is.
Apr 10th, 2024

Apr 7th, 2024

Apr 6th, 2024

Fine smash burger made right in a classic neighborhood concert hall.
Mar 31st, 2024