Michael Hild: Allstate Insurance

Mike and his whole agency have been wonderful. We recently had to add 2 policies and they steered us to the most cost effective plans. They did not try to oversell and answered all our questions.
Mar 29th, 2024

Do not recommend. After 5 years rates went from $890 to over $2200 with no explanation and no claims filed. When tried to cancel was unable to provide a date to cancel as to prevent a balance being due. With no authorization withdrew funds from our checking and again not able to provide date to cancel as requested. Very unprofessional, lazy and very bad customer service.
Mar 21st, 2024

amazing experience highly recommended
Feb 17th, 2024

Feb 9th, 2024

My father was a loyal Allstate customer for many years. He passed away last January. I contacted the Mike Hild Agency to inquire about a prorated refund on my father's auto and renters policies. They sent the checks written out to my father. Unfortunately, the banks won't allow me to cash/deposit the checks. The checks have to be written out to me. I contacted the agency and they requested a Power of Attorney document in order to reissue the checks in my name. I promptly provided the Power of Attorney document. I contacted the agency 3 months later for a status. I was told they can not reissue the checks with no explanation. So I have two checks I can not cash/deposit and the agency apparently had no intention of contacting me. I contacted the Allstate corporate office. I explained to them the situation and provided the Power of Attorney document. I'm waiting to hear back from them. Up to this point, I have not been told by the corporate office that they can not reissue the checks to me. As far as the Mike Hild Agency is concerned, the service I received is either lazy or incompetent or both. UPDATE: The response below from Michael Hild is pathetic. I most certainly did provide all of the documents requested (Death Certificate, proof of executor, and Power of Attorney documents via emails). Your agency is my point of contact and to whom I'm providing information for the refund. Therefore, you are the conduit to corporate and responsible for communicating the information correctly. Likewise, I expect your agency to be providing updates on the refund when they become available. No one from your agency contacted me. I contacted your agency for an update. The update I received: we only issue checks to the name on the policy. That's ridiculous. In this case, you're attempting to blame me and corporate for your incompetence.
Dec 29th, 2023