Marco's Pizza

Haven't ordered in months due to under cooked pizza. Decided to give it a second chance and it's still under cooked even when selecting well done! Trash Marcos! Go elsewhere!!
Mar 28th, 2024

Great tasting pizza, subs and meat bowls Parking: Dublin ohio Wheelchair accessibility: No issues
Jan 10th, 2024

Dec 24th, 2023

Definitely my last time going here. I ordered a specialty pizza and added jalepenos and onions. They got the extra ingredients right, but didn't put the meat on the pizza. How does something like this even happen? I got a side container with a handful of microwaved ham and chicken to put on the pizza myself when I got home. This is the fourth straight time I've had an order messed up. It's just a few blocks from my house, it's cheap, and it typically doesn't taste bad. This particular restaurant absolutely needs closed for a week and everyone needs retrained, badly. There's a need for extra staffing as well, as they are always shorthanded it seems. My order was supposed to be ready at 6:02. I got there at 6:07. After all the waiting around, I got back in my truck with my half assembled pizza at 6:38. A new all time low for this place with all things considered that happened on this order. I felt bad for the girl working up front because she was working hard and wasn't the one who messed up my food. Other customers were standing around inside when I got there, so there were people there who waited even longer than I did.
Dec 27th, 2023

Another update 12/28/23 - Unfortunately, we stupidly ordered more pizza here. We've just received 2 pizzas, 1 of them entirely incorrect. We called for a replacement pizza and they seemed completely confused about which pizza we should have gotten. The other, correct pizza is a thin crust that will be completely ice cold and petrified by the time the correct other pizza is delivered. So we asked for both to be remade and the person we spoke with had to go ask it that was ok. Yes it is, but we have to wait nearly an hour for the replacement order. Awful, awful customer service. We actually were told to go ahead and "eat the incorrect pizza because it's gonna be awhile." Are you kidding me? Oh, did I mention that this wrong pizza I'm supposed to go ahead and eat has mushrooms, which that person does not eat, ever. I keep saying last time I order here and idiotically order again. Not this time. We order pizza delivery from this Marco's location once a week. The food is always delicious and the delivery drivers are super friendly. Definitely our favorite pizza and we'll keep coming back for more! Update 7/13/23 - unfortunately this Marco's now has a new website that is quite awful. There's no order tracking anymore, your order confirmation both on the screen and email do not show any details, and the ordering process itself is rather annoying. Tonight we ordered pizza and it was delivered to the wrong address. They claimed that I must have typed it in wrong (2 digits were off). However, then when trying to create an online account to see if that would offer order tracking, I discovered that somehow there was already an account in our name that I hadn't created. This account was created on 6/29/23 in my name & phone number (not a date that I even ordered from here), but I didn't make an account at any point beyond attempting to tonight. It required a password reset because obviously I didn't have a password for an account I didn't open. Said account shows no orders have been placed at all and this account also lists this same incorrect address that was on tonight's order. Im assuming this must have copied over to my order which I'm guessing is tied to either the email address or the phone number used on tonight's order. This location was very rude when trying to figure out where our pizza was, automatically assumed it was our fault even when trying to explain we did not use this address, asked us to go find the pizza that was given to someone else, and hung up on us. Might be my last order from this particular Marco's for awhile. However, I will add that they did remake my food and delivered in about an hour.
Dec 12th, 2023