Wright-Patt Credit Union

I liked my experience at Wright Patt Credit Union.
Mar 11th, 2024

I have been with Wright Patt for two years. Every time I get a call from them I get treated like a child who stole something and every customer service rep talks to you like a loan shark. This happens every. time. What kind of training are your representatives getting that they all treat their customers this way?
Feb 6th, 2024

The customer service I received from the associates Working there was Are you not only very helpful, but very understanding. Thanks Wright-Patt
Jan 13th, 2024

Dec 23rd, 2023

I am not the type of person that complaints first and foremost. But so far I've been a member for about 10 years, and I don't really go into the branch that often. But when I do, I learn what services I need so things can move pretty quick. Today I go into the branch, and ask for a certified check. Now I know that I can go to the ATM, but I can also go to the front desk as well. I go to the front desk and let the representative know exactly what I need, she shugs it off and tells me to go to the ATM. She does seem new to me so I advise that I would like to do it here at the front desk and not at the ATM, but for some reason I am completely ignored and reminded again to go to the ATM. I don't think there's anything wrong with human interaction, even though the ATMs have video play. But it's very irritating when you want to work with a human and they can do a very simple task that does not require actual cash and dismiss like some trash.
Dec 14th, 2023