Appliance Smart Factory Outlet

James Morris _{on Google}

Feb 28th, 2024

Worst experience TRYING to buy a washer and dryer. Instead of being informative the salesman was standoffish and arrogant in the first 90 seconds of walking in. Instead of making me feel welcome we literally walked right out.

SCOTT LATHEY _{on Google}

Feb 27th, 2023

Bought a GE washer from them almost a year ago. The last 2 months it has not functioned properly and GE warranty has replaced the control board twice and it still is doing the same thing! I reached out for help and Adam the manager responded in good faith. Giving GE one last chance to make things right on this lemon. My suggestion...get the Appliance Smart warranty and let them handle situations like this!

Noah Aydin _{on Google}

Aug 27th, 2023

We purchased a freezer from this store a few days ago. They gave us false information to sell the unit and they do not honor their promise about return. They come up with all kinds of excuses not to honor their promise. I specifically asked the sales person about the return policy and he said if there is a problem your can return it within 7 days without a fee. Now they are not keeping their promise. Even though it has been less than 7 days and we want to return the freezer due to a problem, they want to deny that there is a problem (they don't consider giving false information as a problem), and they say "you cannot return it because you have used it." We have been testing it for a few days. How can you find out if there is a problem if you do not plug in the freezer and put a few things inside to see if it works well. I called the manufacturer about the issue and they acknowledged the problem and they are sending a technician to take a look at it. Yet, the store does not accept that there is a problem, they don't care about the fact that they gave us false information, they make up excuses not to accept a return. Really disappointed!

Master Splinter D _{on Google}

Apr 12th, 2023

Will update as we get progress-
Took my time shopping around for new appliances. While the sales guy was super patient with my questions, Im not happy about my purchase there. Purchased washer & dryer set on 3/05/23. Was told it should take about a week for delivery but due to supply issues/covid etc it could take up to a month. Since my current washer dryer are still (barely) functioning I figured we can try to hold out that long
Received an email on 3/13 (the day after the scheduled delivery date they put on the paperwork) stating that the delivery day to the warehouse/store is May 29th! Thats about 12 weeks. I called to speak about this situation and what could be done. We would have to pay a restocking fee (up to 50% of purchase price!) if we wanted to swap it out with something that could be here sooner.
Update*** the day after posting this I was contacted by the store to figure this out. Spoke with both store employee and manager. Thankfully its delivery day to store was updated to 4/10. It actually ended up being earlier and the set was delivered to my home on April 5th about a month after purchase, much appreciated!! The delivery was smooth and the gentlemen that delivered were great.