Enerco Group (Mr Heater)

Great place to work
Mar 14th, 2023

Hard to find shipping and receiving but employees are very helpful and friendly
Oct 8th, 2022

Sep 22nd, 2022

I worked here ...I needed a heater that would not sell me one for what reason I'm not sure than tried to overcharge me so I could not purchaseI went to Lowes got same heater for lesser, than management is horrible Ive got let go of for no reason at all this place is bogus they don't even deserve one star....
Aug 11th, 2021

Bad Situation turns into a Fantastic Resolution Sept 2020, I bought the Boss - XCW20 Shower System only to find the battery would not charge and a hose that was kinked. Reached out to customer service and was told the parts will arrive in a week, when they did not I called and apparently there was no stock in Canada. Contacted Mr. Heater on line and asked if a battery and hose could ship from the warehouse in Ohio. The battery yes, the hose would ship from their other location. This was great news as camping is a huge part of my life and the reason I bought this fantastic shower system. Shortly after the last correspondence, I received a message that the shower part was out of stock in Cleveland. A week later, I received a box with a new shower system. Mr. Heater did not want me to wait any longer for defective parts to be replaced. It is not every day a company reacts in such a way to assist a customer. I was thrilled and extremely surprised when the box arrived. "Customer Focused" is one part of the Mr. Heater Mission Statement: CUSTOMER FOCUSED We recognize our customers are the reason for our success. We are committed to making every decision and measuring every outcome based on exceeding their expectations. Be legendary. This is one company that actually lives up to its Mission Statement. Thank you!
Jun 12th, 2021