Main Campus Medical Center Emergency Room

Customer Service today did not align with the Metrohealth's Mission neither Goals
Jan 31st, 2024

The service you receive depends on the provider you receive..It's not consistent or a pleasant experience...It's an experience that I dread to come into contact with..
Jan 13th, 2024

4 hours wait, for a 10 minute catheter change, while in deliriously excruciating pain. Literally nobody's hurrying, not so much as fast-walking
Dec 16th, 2023

Dec 1st, 2023

It's become clear by my observation that when it comes to filing a complaint against a physician who has a history of complaints filed against them, Metro does absolutely nothing. Staff have stated that they have to be careful not to speak up because "I could lose my job." "I don't want to lose my job " "I don't want to jeopardize my job, so you just have to deal with it." That's nothing but intimidation, bullying and abusive. IE a toxic environment. 1. You don't stop it, you allow it. 2. You pay them to do it. 3. You post signs that state; We do not tolerate verbal abuse, intimidation. To bad that does not apply to some physicians toward patients and staff. 4. There is no accountability, responsibility, and sure as heck NO decipline. The patients and staff don't matter. Only incoming revenue. Spare me the canned reply and take responsability for demeaning, condescending, verbally abusive Physicians who have a history of REPEATED complaints. Actions speak louder than words. Talking to them is useless and caries no weight. Discipline does wonders. Time off without pay will get ones attention. Take complaints serious for once. DO BETTER.
Dec 7th, 2023