Integrity Gold Coast

Abi Donders _{on Google}

Aug 16th, 2023

Don't apply here unless you're ok having $350 in limbo. The fact "integrity" is in their name is ironic.
I applied on the 18th after telling Bryant that I had broken a lease and had a bill for it from during covid. He said it should be ok but could not promise. When you apply, you have to pay a $250 deposit to "take the apartment off the market while you're approved" and a $100 administrative fee, along with the application fee.
On the 19th I got the call that I was denied and was told I would get my refund "shortly.". It is now 8 days or 6 business days later and I still have not seen the $350 refund. I emailed Bryant pm the 25th to no response. I also called on the 26th and a woman said she couldn't tell me when I'd get the refund and would call me back, but I haven't heard. Meanwhile, I'm needing to put down a deposit on a different apartment.
Very frustrated.

Debbie V (DebVPhD) _{on Google}

Aug 13th, 2023

My daughter and I had a horrible experience with the leasing office and agent. We are disabled and were not prepared to walk 5 BLOCKS to see a unit not in the building that had a possible unit available. Yes, I can understand that it could be a liability issue, but it was a clear violation of request for accommodation for 2 mobility impaired persons.
Don't bother with any of their properties. You're wasting your time. It was a dirty building and it smelled. Plastic Utensils were smashed on the floor in front of one of the elevators. The carpets were not swept in the building and common areas.
You get nothing for your money.
Have to provide your own air conditioning unit, a phone so that you don't have to buzz someone in. They call your unit. And the agent made it sound like it was the greatest thing!
I know Integrity pretty much owns most of the rentals on east and west side of Cleveland. That doesn't mean that the company can treat disabled people so poorly. With no on site leasing office or person in each of the properties, I doubt nothing is attended to in the buildings.
Do better. Get training in Fair Housing and section 504 of ADA. Get rid of a central leasing office and take care of your properties. And obviously, take care of your residents. And prospective residents.
Rent elsewhere. Not Integrity Group anywhere!

Karissa Ryan _{on Google}

Mar 30th, 2023

Brandon was absolutely awesome to work with. He communicated thoroughly, and helped my husband and I when we had any questions or issues. The application and lease process was smooth thanks to him.

Amy Cantor _{on Google}

Nov 4th, 2022

We have been so impressed and thankful with the service Jackie provided. She is so kind, professional, organized and responsive. She made a stressful situation so much easier and never made us feel like we were bothering her no matter how many questions we had. She also bent over backwards to help us find the unit that will best fit our needs. Thank you! Excited for move-in!

Michael Hauser _{on Google}

Oct 10th, 2022

I had an apartment viewing with Jacquelyn today. She represented the epitome of professionalism and friendliness. I am not usually a very easy person when looking at a new lease and I ask a lot of questions to make sure I am getting exactly what I want.
Jacquelyn was extremely patient, showed me a wonderful property and made sure that any concerns I had were put to rest. I applied for an apartment couple hours later.
Apartments are well cared for and landscaped, appeared to be pretty quiet and very reasonably priced considering the location.