U-Haul Moving & Storage at Beechmont Ave

Jason Brewer _{on Google}

Mar 25th, 2024

The customer service at this location is some of the best in the business. Never had a problem with any of our rentals. Thank you all so much!

Andrew Trice _{on Google}

Mar 1st, 2024

Needed help with a hitch. The manager was incredibly helpful, and the rates were reasonable.

Sir Darthpool _{on Google}

Feb 25th, 2024

Rude and lazy staff, dont bother.

Nick Morgan _{on Google}

Apr 7th, 2024

I had originally arranged a pick up from UHaul Moving and Storage and Beechmont because thats where my storage unit was. The store closed at 7. I selected a 6:30 pickup, but knowing that work and traffic could delay me, I decided to select a pickup via the app so I wouldnt have to go in store in case they closed. Sure enough traffic delayed me about 30 minutes from my pickup time. I went into the app to start my pickup process, and I got a message saying there was no equipment assigned to my reservation. I first ran up to the front (it was like 6:58 at this point) and said what the app said. The person, who clearly was focused on going home, said the 1800 number is the only help you can get now. Frustrated, I called the 1-800 number listed on the app. After 5 minutes of waiting, someone picked up and I explained the situation. After telling my story, the person goes oh sorry, Im in sales. Ill transfer you to customer support. I waited another 15 minutes for an available support. They told me that because your pickup time was during open hours, they just changed my reservation to in-store pickup because its easier for them, and because I was late (btw, the app said pickup within an HOUR), they just didnt link anything to my application. I explained that I didnt want in-store pickup, and that I had specifically requested an app pickup because of the possibility of traffic, etc making me cut it close to the closing time. With the most bored voice possible, the support agent says thats just what they do in these situations. I explained that this wasnt right, and that this lack of communication could greatly derail my plans, and she responds - shortly - heard. She then tells me there are no trucks available for mobile pickup, but she found one at another U-Haul facility 20 minutes away. I then had to drive 20 minutes, go through the 10-minute mobile pickup process, then drive 20 minutes BACK to my storage locker. When all was said and done, the process took an extra 2 hours than anticipated, causing a chain of delays that wound up derailing my plans. This was extremely frustrating, and the inconvenience and apathetic service is causing me to question whether I will ever use UHaul for my moving and storage again

Richard Schulte _{on Google}

Feb 12th, 2024

I was charged $24.74 because I returned my trailer after close. I was never told there would be an additional fee for returning after close.
I returned the trailer according to the hours I prepaid. Feel I was misled on pricing and swindled because they closed at 7pm.