Lovesac

Good high quality furniture!
Oct 2nd, 2023

We went to 3 Lovesac stores before settling on the Kenwood location to make our third Lovesac purchase. We chose that location because of the manager, Megan. I needed someone who could answer my 100 questions and she didnt miss a beat. We needed a very large sectional but because Lovesac gives you so many choices for cushion firmness, materials, and configuration, it took me forever to decide. Megan was so patient and knowledgeable (even allowing me to take the samples into the mall to see it under different lighting) to ensure the color was exactly what we needed. When I wasnt sure about the color samples in the store, she encouraged me to order other samples not available in the store to ensure I was making the best choice for our family so I took her advice and Im so glad I did because it was one of those I ended up choosing. Since ours was a custom order it took a bit longer for delivery but she checked in via text every few weeks to give me a status update and ask if I had any questions. When I ordered my sectional I didnt have my military ID paperwork filled out for the discount they offer so she allowed me to fill it out after the purchase was made and once approved she applied it to my order this reducing the final price I paid. Our sectional arrived Thursday much to our delight and she just texted me again to ask if everything arrived as it should have, if I was happy with my purchase, and would I send her pics once we set it up so she could see how it looked in my renovated living room once it was all assembled into the configuration we chose. I dont know a single other sales person who bothers to offer this kind of personal touch and customer service! It was more like dealing with a friend than a sales associate. I am so appreciative of the whole buying experience, not just because we love the Lovesac product because I could have purchased it at any location, but I am truly thankful that Megan was working the day I walked in to Kenwood to select my sectional. I hope Lovesac appreciates the employee they have in her! It is very rare in todays climate. If you happen to see this review, Megan, I want to thank you for all of your amazing assistance!
Sep 6th, 2023

Very nice store. Everyone is very knowledgeable. We bought a big couch
Sep 1st, 2023

Employees were amazing and very helpful. Helped me order my furniture. Edit- returned all the furniture. First of all - putting all the items together is hell and then once we were done and set down, Wasnt comfortable at all. Returned..
Jul 27th, 2023

Love the new covers for our lovesac set!
Jul 4th, 2023