Budget Car Rental

Nov 21st, 2022

I've been renting with budget for years and they usually have the best rates and newer cars.
Nov 20th, 2022

I think it's ridiculous that I can rent a car online for $385, but if I want to renew it, it costs $425. But if I drive to the location they can renew it for $385. Why inconvenience the customer and make them drive there when the same thing can be done over the phone? They don't even inspect the car when you drive there to renew it. They simply update it in the system, which can be done over the phone. The staff at the 4th street Cincinnati location is exceptional. Very friendly. I'm sure this is a company policy which is unreal! I've rented a car EVERY week since July. You would think they would make an exception for a loyal customer.
Nov 14th, 2022

Excellent team, friendly, professional.
Oct 24th, 2022

Edit: changing my review from 1 to 3 stars because the Cincinnati location is not at fault here just corporate. The 4th street location was kept in the dark as much as I was, which is so disappointing. You think they would be the first to know given it was a car supposed to be returned to their lot.Would give 0 stars if I could. Completely disorganized, unhelpful, and chaotic. We had to to leverage roadside assistance and then that team never communicated that internally, so I spent the next 5 weeks getting you havent returned your car you stole the car we cant rent to you again messages. It took SIX different customer service convos (the same convo) to get my situation elevated properly. A big no from me. Prices may be good, but not worth it in case anything goes wrong.
Nov 20th, 2022