Appliance Factory

excellent service, knowledgeable salesman very helpful in choosing our refrigerator!!
Apr 7th, 2024

Purchased a washer and dryer from them ,washer doesn't work , called store and was told not there problem I needed to call maytag , even though I purchased it 30 minutes prior to calling them , ended up calling main store still waiting to see what comes of this , horrible customer service, would not recommend
Apr 5th, 2024

Apr 5th, 2024

Had a great experience working with Ryan to purchase a new mattress! He was very kind, professional, not pushy at all and knowledgeable. James was also very helpful overall with customer service for getting my pickup date scheduled and just an overall professional and nice guy.
Apr 3rd, 2024

I have had to deal with the supposed owners secretary, Yanaisa, better known as Yani, several times over the past few years and every single encounter has been awful!!! She is beyond rude. I have heard from several different Appliance Factory staff members that this a very common complaint not only from customers, but also with staff members. How this woman still has a job is BEYOND me! I am not one who believes that the customer is always right, but I have never in my life had such rude and disrespectful customer service as I have encountered with her. When I called to complain I was told that I was the 3rd customer today that had complained about her. Hopefully writing this Google review gets to the right person and something is done with her. Unfortunately, because of her, I will NEVER purchase anything ever again from Appliance Factory. 4/3/24 - Update. The VP of sales personally reached out to me to apologize and make things right. I wasnt aware that Yani was actually with the warranty company that they use. He immediately had someone come out and replace the drawer that was the issue and compensated me for my time and trouble. I appreciate the customer service with Appliance Factory, but when buying appliances I like to get the warranty. If they continue to use the current company that they have been using, unfortunately I wont be buying from them again. Hopefully things will change.
Apr 2nd, 2024