T-Mobile

Feb 7th, 2024

Quick service, the employees are helpful.
Jan 9th, 2024

Went in with lots of questions and Cody was professional, efficient, and full of great advice about changing plans and future phone upgrades. Really appreciate the service!!
Jan 3rd, 2024

I walked into this tmobile store on Saturday with my father. I have the Syncup Drive on my account but its for my fathers car. He wanted to take it over so we went into the store to see if we could take it off my account and add it to his. The gentleman working that afternoon came over to help. I explained what we would like to do. He said that is a lot of work. He asked me how much I pay for it, i said i wasn't sure, maybe $10 a month. He looked at my father and said, why cant you just pay her $10 a month? I looked at him. I couldnt believe what i just heard. I said I dont want him to pay me, i want it off my account and on his. He said we would have to get a whole new line. I said that cant be true. This line is already paid off, we have the device in the car, we just want to change accounts. He said again that it is too much work. It will take a long time to do. Plus my father would have to pay an activation fee. I said that I never paid an activation fee for it. He said its a new policy. He said wed be better off just having my dad pay me $10 a month. This employee was very proud of himself and his responses. He also never looked up my account and never asked our info. We left after I realized this guy does not want to help and does not want to work. I will never come back to that store. I cannot believe the lack of respect and help. After we left and got into the car, i saw this employee go back to his cell phone and was playing on it. I was beyond disgusted. I called customer service 800# and the gentleman i talked to said there is NO activation fee and that hed be happy to switch the Syncup Drive line to my fathers account. It took him all of 5 minutes to do!!! Why couldnt your employee at the store do that?! And even if he couldnt, he could have told us to call customer service or do that for us! But to tell my father to pay the me $10 a month was the worst response I couldve heard from a store employee.
Feb 2nd, 2024

I switched providers due to Tmobiles' service being horrendous since the merge with Sprint. We gave them too many oppurtunies to help us and they didn't. So when we switched, I called tmobile to pay off my daughters phone, and they took the payment but refused to unlock her phone. So I called them upwards of 4 times to get this resolved and was either met with disregard or hung up on. Two separate times, a supervisor was supposed to contact me. That never happened. So I said just said cancel the whole plan and send me a bill. They said ok. This was November 20th, 2023. On December 12th, they took an unauthorized amount of $489.00 from my bank account. They never sent me a physical bill, and as of November 20th, I had no online access either. They blocked me from it. I called and disputed it. They promised to refund me and send me a bill. I also discovered they never closed my account and was still charging me for services I was not using nor had access to. Here we are on December 22nd, and they have not refunded me, nor can I get any resolution. I also have not received the final bill I have requested at least half a dozen times. I've filed an informal complaint with the FCC. They were sent this by the FCC and are supposed to contact me to resolve this and have not yet, so the next step will be whatever the FCC decides to do. They have protocols to go through. I'm not letting this go. You stole almost 500.00 from me and for the last 3 years I have records of calling in several times a year about how bad our service is. There is no compassion with any CSRs either. They don't care because they are all foreign and aren't held to the standard or rules.
Jan 1st, 2024