Novant Health Rehabilitation Center - Robinhood YMCA

The actual physical theraphy was fine, but the people at the front desk are absolutely terrible. They looked at my insurance and told me with confidence that I was fully covered for visits with no copay or coinsurance, proceeded to load me up with visits, then months later I get a $400 bill. Called them about it and of course they have no idea and no explanation. Go somewhere else.
Aug 19th, 2021

I love it when I find excellent medical care, and that is exactly what I have found at Novant Health Rehabilitation Center. I have been receiving services from the team at this center since October 2020 when I had rotator cuff and bicep surgery. All along the way, the entire staff have been encouraging and professional, and I have grown to trust them. Honestly, despite it being a little painful, I enjoy my forty-five minute appointments, and I notice that their other clients seem to feel the same. The Rehab Center is located in the same building with Novant Health Orthopedics and Sports Medicine, and share the same beautiful, clean,  and comfy lobby, reminiscent of a log cabin. Once you enter the door, Kenisha, the receptionist, is just off to the right. She has a welcoming personality that is infectious. She will take your temperature and make sure you are prepared for your appointment. The staff all wear PPE and follow COVID-19 guidelines, and clients are expected to do the same. Kenisha seems to know all the clients, and I enjoy seeing them come in and give her updates. My physical therapists are Brittany and Erin. They are phenomenal! These two work wonders on me and are helping me get motion back into my right arm, slowly but surely. It's important to have a decent personality with any job dealing with the public, and these ladies have personality and professional knowledge by the bucket loads! If you are in need of rehabilitation, I highly recommend the folks at Novant Health Rehabilitation Center. They will get everything moving right again in no time. When you go by, tell them Kindra sent ya!
Jan 26th, 2021

This team has been amazing!! I have seen Alex once and Stephen three times. Alex did the initial assessment and was super! Stephen has created the perfect exercises for me and has challenged me without pushing me too far. In the three visits I've had with him over the past week and a half, I've seen incredible improvement. I highly recommend this team, including Nancy!!
Jan 3rd, 2021

Not recommended. You don't see the same physical therapist and none of them are on the same page with therapy sessions. The therapists also don't watch you while you do the exercises; instead they are typing on their computer. Waste of time and my knee still hurts and I'm still making payments on the stupid therapy.
Jul 17th, 2019