Grand Villa Assisted Living at Winston

Dear DavidThank you for sharing your feedback regarding your recent visit to Grand Villa at Winston Facility. We truly regret that your experience didn't meet your expectations, and we appreciate your honesty, as it helps us to improve the quality of service we offer to our residents and their loved ones.Addressing your concern about the owners, we assure you that our top priority is the welfare of our residents, not profit. We are deeply committed to providing a caring and supportive environment, and all the resources we have are invested towards improving the quality of life for our residents.Regarding your sighting of bed bugs, please understand that we take this very seriously. We have stringent sanitation protocols in place, and any report of pests is dealt with immediately and thoroughly, employing professional pest control services to ensure the issue is resolved promptly and to maintain the comfort of our residents.The comment about our staff and administrator is concerning to us. We pride ourselves on employing professional, compassionate individuals who are dedicated to providing the highest level of care. We're sorry if any interactions led to a different impression. We will certainly investigate this and take necessary actions to rectify any issues found.We always strive to maintain an open and respectful dialogue with residents, their families, and our visitors. If you would like to discuss your concerns in more detail, we would welcome the opportunity to connect with you directly. Our aim is to provide a safe, comfortable, and enriching environment for all our residents.Thank you again for your feedback. We're committed to improving and providing the best possible care for our residents.