PetSmart

Jul 3rd, 2023

Jun 30th, 2023

They list grooming as a service. It's true. They have the full pride flags at the register. I am just turned off by that. I spend a lot of money here but I'm done. I'll shop elsewhere, spend my money where they don't spread that "religion"
Jun 29th, 2023

My fiance and I walked into the store from a long day at the office wanting to look at/adopt 2 kittens. We had already budgeted and planed to spend at least $300-$400 in the store today for all kitty paraphernalia. However, the 2 kittens we were looking at had to go back with the rescue due to one of them being sick. The pink haired employee saw us standing there in front of the adoption center, but only spoke to us to say one kitten wasn't doing so well, absolutely nothing else in the way of acknowledging we were standing there. After the rescue owner picked up the sick kitten and left, the pink haired employee walked out from behind the door where the cats are housed and in the opposite direction without ever speaking to or acknowledging our presence/existence, asking if she could help us, or simply saying "I'll be with you in a moment". ZERO Acknowledgement. In fact, she barely even looked at us the entire time she was around the area. Frustrated and annoyed at the sheer blatant lack of of anything remotely resembling customer service, we walked out and decided to drive to Greenville and spend our money at the PetSmart there as that we've always had very good experiences at that location. Not to mention that I have also adopted several pets from that location as well. However, being that my office is in Wilson (I'm a cyber security analyst), we decided to stop in while we were still in town. But, we won't be making that mistake again. The store is obviously in massive need of a great deal of improvement in training (perhaps a depiction and definition of what actual customer service truly is) or a much better staff all together. Update: We went to store in Greenville, adopted 2 kittens, and spent $500 there.
Jun 23rd, 2023

Grooming staff was awesome. They did a great job on the family
Jun 16th, 2023