Crossroads INFINITI of Wilmington

Cynthia Lynn _{on Google}

Mar 11th, 2024

Excellent customer service!! No issues at all.. highly recommend. Other dealerships could learn from this one.

Rosemarie Moore _{on Google}

Dec 13th, 2023

Great dealership my service advisor Danny was great

Veronica Hanscom _{on Google}

Mar 30th, 2024

I would never recommend this dealership to anyone. The manager Gary Smith has no people skills and is extremely condescending. I would be embarrassed if he worked for me. During negotiations, he was very rude and acted like he did not want to sell us the car, he continued to roll his eyes and walk away from us and the salesman like a child. I purchased a vehicle and 4 months & about 3000 miles later got my first oil change. The inspection came back with problems totaling more than $2000 that all shouldve been present at the time of purchase. I called and explained the situation to the manager Gary Smith. He was extremely rude and laughed at me over the phone. He didnt express sympathy or understanding of this situation whatsoever, even if he wasnt willing to fix the issue. This is my worst experience at a car dealership in my life. Buyer beware.

Personal Shopping _{on Google}

Feb 26th, 2024

I believe visiting Infiniti of Wilmington was one of the worse financial and personal decisions Ive ever made. Gary Tucker, Sales, repeatedly manipulated me, lied to me and their team ultimately violated multiple state and federal laws in the process of my visit. I did not deserve to be treated like some object or piece of trash just because I didnt agree to a sale that clearly didnt have my best interest and ultimately lacked ethics in the manner in which you pursued my business. I was professional, patient, yet naive for believing the lies that Gary Tucker told me regarding the Infiniti loan application process. Every attempt to leave to get better options and to gather my thoughts was met with another lie, not a sales tactics, but bold face lies to get me to stay and enter into what would have been a fr-udulent sales agreement. If this is the only way you can sell cars, by lying and gaslighting black female customers then you are in the wrong business. Yes, they start off great, but immediately turn sour and green with greed.

Amy Lane _{on Google}

Feb 5th, 2024

Unfortunately, I have not had a good experience here. I purchased a brand new QX60 last year and recently brought it in to be looked at as the driver's side window is not sealing shut. It sounds like the window open all the time, and it gets worse the faster you go. I brought the vehicle in two times, the first time I was told it was a "characteristic" of the car and nothing could be done. The service advisor who rode with me confirmed he heard the noise also. They said that since they drove another vehicle from the lot and it did the same thing there was nothing to be done. I brought it in again a second time a couple weeks ago after speaking with the General Manager who assured me that they would work with Infiniti to correct the issue. They had my car for several days, gave it back and said nothing further could be done. The noise is now even louder. After paying the amount of money that I did, I would expect better than this. I will not be returning nor purchasing another Infiniti. It is a shame because, other than this small issue, I love everything else about the car.