Cape Fear Pick N Pull

Says service dogs are welcome on the door. Came in with my service dog and was denied entry. 4/1/2024 11am. Worst customer service possible.
Mar 29th, 2024

They DO NOT Honor 30 day return policy.. they say you have 30 days to return yet when you come back long before the 30 days they have several excuses as to why they can't refund the parts. HORRIBLE customer service I Do NOT recommend CAPE FEAR pick and pull. You are better off shopping on ebay because these guys prices are outrageously over priced for junked vehicle parts they paid 150 for some poor woman's car and turn around sell the trunk lid for 300 dollas..no thanks I don't recommend stepping foot on their property if you dislike miserable men who don't know anything about their jobs especially the so called "management"i recommend finding a more respected group other than cape fear. You HAVE BEEN WARNED. Every negative review is 99% accurate about disrespectful uneducated staff and overpriced junk parts you can buy those parts OEM NEW!!! THE OWNERS KNOW THIS AND DO NOTHING
Apr 5th, 2024

Mar 24th, 2024

Great Place for Parts!
Mar 21st, 2024

IF THIS IS YOUR FIRST TIME TO CAPE FEAR PICK N PULL READ THIS! This will be my first and last time going to Cape fear Pick n Pull. The extreme rudeness of Scott the specialist car part professional was so bad I almost lost my temper, which is extremely difficult for me to do. After trying to make me pay over TRIPLE the standard price for some calipers off of a Boxster because it was in the specialist row Scott the parts specialist informed me that there were two other cars 20 feet away -THE SAME EXACT CAR- he would charge me standard price on the parts for. Apparently 20 feet equates to triple the cost in his brain and he did not like when I asked for the logic behind that. Then when I attempted to remove the calipers 2 of 4 nuts rounded. No problem I figured Id just cut the short 6 brake line that no one utilizes anyway as Id be using them for a project and did not need them anyway. WRONG. Scott charged me for every single brake line, every single connector and every piece of weather stripping I didnt even need or know I was being charged for on two small grilles off a hood. When I asked how my bill was $276 dollars Scott immediately switched his tone, began to talk down to me when I asked for an explanation then pointed at the small text on a TV over the entrance saying it was a rule of the yard. Never in 20 years of going to a junkyard has anyone ever said that you have to pay for a terminal or brake line if its damaged and the only way to remove it was to cut it. the way Scott responded, snarkily replied to my questions and talked down to me the entire time RUINED an entire experience. The rest of the staff was nice and helpful but Scotts behavior was unacceptable and it only got worse the more I asked for an explanation. It was apparent Scott didnt care to explain so I paid and left, I had made plans to come back later this week but am now canceling them and will make sure everyone knows this is how their specialist treats customers. Take your money else where. Theres plenty of other privately owned self service yards that deserve your business over these people.
Mar 30th, 2024